This is suggested if all the lights in the home work, with the exception of 1 room
What is check your breakers
100
COE stands for
What is Common Outage Entry
100
Account, Customer and Premise are referred to as this
What is the big 3
100
What shows on the billing statement in the amount of $8.76
What is the Customer Charge
100
This is where I click on the portal to update my timesheet daily
What is Time Reporting
200
This ticket gets issued if all 220 appliances are not working in the home, but everything else is
What is Voltage ticket
200
What does CSS stand for
What is Customer Service System
200
This is another word for "address"
What is premise
200
This charge is based on the kWh usage, and covers all of the costs of producing and distributing the electricity used other than the cost of fuel
What is the Energy Charge
200
Where do I click if I want to see how much I made this pay period
What is PAYCHECK
300
When lights go off and then right back on
What is a momentary outage
300
What does OMS stand for
What is Outage Management System
300
If the field in CSS is red, you must
What is make a correction to the information entered
300
This is based on the kWh usage, and covers the cost of the items used to generate the electricity used; primarily coal, uranium and oil, and power purchased from other utilities
What is the Fuel Charge
300
This is where I would go on the portal to look for deals for employees of Duke Energy
What is Employee Discounts
400
This gets issued for a customer who has multiple repeated outages over a period of time
What is a reliability complaint
400
What does ETR stand for
What is estimated time of restoral
400
In order to complete a transaction, issue a service order, or update information, you must do this