Knowledge
This article is the best place to start every call.
What is Repairs Service-Handle Customer contact
These benefits apply when scheduling service for no cooling fridges and freezers.
What are Restock your Food and Rental Reimbursement?
This abbreviation stand for Original Equipment Manufacturer.
What is OEM?
In which area of SMART would we focus on things such as allowing caller to communicate without interrupting, using common courtesies probing to understand customer's need.
What is Call Etiquette?
This article is the best source for for all product and plan benefits.
What is Protection Plan Benefits?
The benefit for products purchase after 10/26/16 which allows customer to reclaim 30% of what they paid for their protection plan.
What is Payback Reward?
Lowe's associates can purchase company stock through payroll deduction with this discount.
What is 15%?
Customer Care uses this system to place orders modify existing orders, as well as provide order status' for customer. Repairs associates use this system to obtain purchase info.
What is Sterling?
"This call may be recorded for quality and training purposes."
What is open an outbound call?
These are the 4 Repair call sources.
What are customer, stores Independent Service Provider, OEM and stores
Plans sold for power tools after 2/18/21 offer this unique benefit that covers drops, collisions, liquid spills, structural breaks, and cracks.
What is Accidental Damage?
This is the overall capacity and manufacturer warranty time-frame for Item #852884.
What is 18 cu ft; 1 year limited?
The system where customs record is updated, assets are registered, service are scheduled and claims are created.
What is the Repairs Management System(RMS)?
"Thank you for calling Lowe's. I do apologize; I am unable to hear you. If you can hear me, please give Lowe's a call back at [appropriate external number]. We look forward to speaking with you. "
What is Dead air or static calls?
This article is the best way to correct punch in issue.
What is Kronos and Payroll Issues
These Product Categories offer the "Keep it Running" benefit.
What are Major Appliances, grills, rough plumbing, OPE and small appliances?
Model number WTW4816FW is associated to this item number and description.
What is item 782472; Whirlpool 3.5-cu ft Top-Load Washer with Deep Water Wash - White
A collection of files and articles needed on every call.
What is Knowledge?
“I’d be happy to help."
What is Seek out the Customer(willing to assist)
This is the best article for suggested & required verbiage during a call.
What is SMART Customer Service Call Handling?
"If product is not repaired within seven days, customer receives one-time payment of $50.00 (excludes refrigerators, freezers, or Major Appliance Pro plans). Clock starts ticking once customer calls to report issue."
What is Repair Quick?
Includes windows, doors, plumbing and grills.
What is BOR?
Checking this system will ensure that you are being paid correctly.
What is Kronos?
The survey offered to customers on every call to get their feedback about our performance.
What is the VOC?