Systems
We add lines here
What is Dash?
First impressions make a big impact with this
What is your greeting?
The length of a standard billing cycle
What is 30 days?
This person owns the account
What is a BRP?
Get Thanked
What is T-Mobile Tuesdays?
Our primary tool for troubleshooting
What is Grand Central?
This style billing creates a due date mid cycle
What is bill current?
What is an Authorized User?
We were the first carrier to get rid of these
What are contracts?
This is where we ask questions and reply to threads in a chat
What is Slack?
Typically at the start of a call but can be layered as needed?
What is a signature response?
This style billing will be assigned a bill close date after activation
What is bill arrears?
You can use this to verify with a fingerprint or Face ID
Free movie/tv streaming service with select plans
What is Netflix on Us?
You must use this system for COR and cancellations
What is Samson?
Checking for understanding is one way we do this
What is determine the customers needs?
We never do this for adding stateside international, downgrading data or making changes to an insurance plan
What is backdating?
The amount of required digits for a pin/passcode
What is 6 to 15?
This feature will let you call anywhere in North America from anywhere in North American without incurring charges
What is Mobile Without Borders
Your Magenta Encyclopedia
Using this will help us structure our responses when regardless of where we are in PTR
What is an ARM statement?
Accounts established after this date with automatically be bill current
What is 2012?
We must verify this before adding an authorized user to an account
What is a one time pin with the BRP?
This will help you break up with your old carrier
What is Carrier Freedom?