#'s
A customer must have their proof in to Endorsement Support for review proof within ____ days?
What are 7 days?
Currently paid and not in Cancel, Cancelled or Terminated status?
What is Active status?
You can use this system to view when a customer's premium is due, if a cancellation bill has been issued, what pay plan the customer is on, etc.
What is the Billing Explanation Tool?
These documents are required by the State.
What are Legal Trailing Documents?
This allows customers to electronically sign documents rather than fax or email.
What is Allstate eSign?
Any changes made to EZP such as banking information, suspension of payment, must be made before ____ pm.
What is 5PM EST?
This policy status will appear as "CAN" on screen once minimum payment is not received and cancellation notice (next bill) issues.
What is Cancel status?
This is charged when the policy has a current amount due and a payment is made that is less than the policy balance. It is scheduled when a bill is created and included in the Minimum Amount due that is displayed on bills.
What is an Installment Fee?
These documents are required by Allstate.
What are Administrative Trailing Documents?
This allows customers to opt for paperless billing and receive their bill by email.
What is Allstate eBill?
After ___ billing opportunities in which eBill has been unsuccessfully sent, the customer will be un-enrolled in eBill.
What are 3 Billing opportunities?
Under this policy status, the minimum payment has not been received before the cancellation effective date and time. The policy record has not yet been terminated nor can we make policy changes to it.
What is Cancelled status?
These are assessed if the payment is not received by the due date and a cancellation notice is issued on a policy. The first one will be waived.
What is a Late Payment Fee?
Documents that need to be reviewed by Allstate need to be sent to this department.
What is the Endorsement Support Department?
This allows customers to store and manage all their Allstate policy documents in one convenience online location.
What is Allstate ePolicy.
A customer with Your Choice Package: Allstate Standard can have the Accident Waiver Program after ____ consecutive years?
What are 5 consecutive years?
Under these policy statuses, the customer will still have coverage on their policy.
What is Active and Cancel statuses?
The amount of the late payment charge in this state is $25.00 per occurrence within a billing opportunity.
What is Massachusetts?
This Department will send documents to the customer such as a Statement of Accounts, LOE, etc.
What is the Fulfillment Department?
This is the online program Allstate designed to help customers manage their policies, make payments, and more.
What is Allstate MyAccount?
A policy is TERMINATED and goes to collections after the policy is in TERMINATED status for ___ days.
What are 30 days?
These two policy statuses does not provide coverage to the customer.
What is Cancelled and Terminated statuses?
In these four states, customers on EZP or RCC may incur a $10 late fee if a cancellation notice is generated as a result of failed or suspended payments, insufficient funds, credit card decline or failing to pay by some other payment type by the due date.
What are Alabama, Georgia, North and South Carolina?
A customer informs you that they need to send a copy of their child's report card. As a Service representative, your next step is to...
What is Create a Follow-Up in 1View?
Allstate customers can download this from the Google Play Store (Android), iPhone App Store, or text ALLSTATEAPP to 25788 for a link to download.
What is the Allstate Mobile App?