ScriptMed Navigation
Selecting this provided link is the step used to access ScriptMed Cloud.
What is the designated ScriptMed Cloud link provided to you?
PHI is the abbreviation for this term.
What is Protected Health Information?
According to the supplied training material, this tab is used to check whether someone is authorized to speak on a patient’s behalf.
What is the HIPAA/Consent tab?
The supplied training material identifies these three words as wording to omit from notes because they may contradict official policies.
What are waive, discount, and reduce?
These three locations provide access to a patient’s account.
What are Patient Search, Previously Accessed Patient in the Navigation
These three patient identifiers must be verified after opening a patient’s account.
What are the patient’s full first and last name, street address, and date of birth?
For an inbound MDO call, these provider and caller details are needed in addition to patient verification.
What are the provider’s first and last name and NPI number, plus the caller’s name and job title or role?
These four details capture the full scope of a call clearly and concisely.
What are the caller’s identity, the purpose of the call, the response provided, and the desired or actual results?
Along with HIPAA information, these demographic details should be checked to ensure they are up to date.
What are the demographics, phone numbers, email address, and emergency contact information?
According to the supplied training material, this information cannot be released when the caller’s information does not match what is in ScriptMed.
What is PHI?
According to the supplied training material, this verification should already have occurred before IV transfers a patient to you.
What is HIPAA verification of the patient before transfer?
Clinical issues reported by a caller should be recorded in this location; depending on the issue, an email or warm transfer may also be needed.
What is the patient’s profile?
This tab in the patient profile is where you check for referrals after verifying the patient’s information.
What is the Referrals tab in the patient profile?”
According to the supplied training material, this address type may be used for HIPAA verification but cannot be used for shipping, which requires a physical address.
What is a PO Box?
According to the supplied training material, these people may be spoken to for a patient under 18 without being listed on the HIPAA/Privacy tab.
Who are the patient’s parents?
These five details should be captured when documenting an escalated call.
What are who called; the issues, complaints, or threats reported; what was offered; follow-up actions taken; and additional actions needed?
These two details show where a referral is in the process and its current condition.
What are the referral’s stage and status?
In addition to the patient’s first and last name, full home address, and date of birth, this is needed when other caller types, such as MDO, insurance plans, or pharmaceutical companies, call.
What is additional information specific to the caller type?
This team consists of pharmacy technicians who add the drug line to an active referral and add dosing and refill instructions.
Who is the Pre-QA team?
These legal-record and patient-safety reasons explain why ScriptMed notes must be accurate, especially when they cannot be edited or deleted.
What are their use as official patient records that may be subpoenaed and used as evidence, and the risk that inaccurate notes could lead to QREs, AEs, or other issues affecting patient health and wellbeing?