Before uninstalling and reinstalling, this is what you do.
What is grab the log files
100
If the color dots are not displaying on the files or folders located on the desktop, even though that option is enabled in the InfoCenter, this is what you do.
What is Refresh the Desktop (press F5)
100
This remote software allows us to access our customer's computer.
What is Bomgar
100
These are the Dots associated with the Windows product of Carbonite. (List all 3)
What are Green, Yellow, and Green Doughnut
200
This is where you go and add Carbonite.com if you are unable to view AAA online in IE.
What is Compatibility View
200
This is the extension that you give to a Log File if it has gotten to large for you to transfer to your computer and you need Carbonite to begin creating a new one.
What is .old
200
This is what you do in case the InfoCenter refuses to launch from the task bar.
What is shut down the CarboniteUI in Task Manager and restart Carbonite.
200
This Bomgar script is used to grab the log files from a Windows Computer.
What is WinInfo
200
This is the mode that Carbonite needs to be in, in order to perform a full restore for Windows.
What is Frozen Mode
300
This is what you do if the status Dots do not update the colors on the folders, but the files inside of the folders change without a problem.
What is deselect the folder and then reselect
300
This is the max amount of the CPU that can be in use in order to allow Carbonite to run. If it is above this amount, Carbonite will not back anything up.
What is 50%
300
The error message, "Connecting to the Local Carbonite Service" will be displayed if this is not Automatically enabled.
What is Carbonite Service
300
This tool is used to determine the CUID of the computer.
What is Jedi
300
These are the three types of restoring that you are able to perform via the InfoCenter.
What is Search and Restore, CBUD, and Full Restore
400
This happens because the user logs into a TEMP user.
What is all the files, folders, and desktop background will be missing. (Double Jeopardy Bonus! How do we fix this?)
400
You use CS Portal to verify this and if it is true, than the customer will experience a Stuck Restore (or Backup).
What is Server is Down
400
You can prove if this is failing by looking in the Event Viewer and filtering for Errors and Critical. It is also what allows for Carbonite Online Backup to exist on modern computers.
What is VSS
400
Is the hotkey in SFDC that you use in order to perform a PC to Mac transfer.
What is hommactra
400
These are the two verifiable pieces of information that are located on the Account Tab in the InfoCenter.
What is the Activation Code and Serial Number
500
This is how you fix the "Error Unpacking Main Program File"
What is Log out of the user account, log back in, and reinstall Carbonite. (If that doesn't work, restart the computer and reinstall Carbonite again)
500
These are the names of the Status Files that control Restores, Changes, Configurations, Files, and Versions of Files.
What is CarboniteRestore.dat, CarboniteDelta.dat, CarboniteConfig.dat, CarboniteFile.dat, and CarboniteVersions.dat
500
These are the commands that you need to enter into Command Prompt in order to update Java Script and Visual Basic.
What is regsvr32 jscript.dll and regsvr32 vbscript.dll
500
This tool helps us to determine if a server is currently down and run the Crypto Tool.
What is CSPortal
500
(Double Jeopardy) According to the retention policy, if you uninstall Carbonite during a trial this is how long we will hold onto their data before purging it.