Listening for meaning in conversation and will eliminate barriers.
What is active listening.
100
This happens during a consultation to show how you plan to meet goals.
What is client focus?
100
One of five values in conversation where the clients will feel judged, awkward, fear something, or become rejected...
What is building rapport/ credibility?
100
A trainer would ask this type of question "What goal do you plan to achieve?"
What is an open ended question?
100
A trainer gives eye contact and picks up on body language or nuances in speech...
What is observance?
200
This one of four skills requires a trainer to ask more questions if having uncertainty for a solution.
What is to Clarify?
200
The instructions with a plan of action tailored to client.
What is a program?
200
One of five values in a conversation that we uncover to figure out a clients health concern...
What is the need/ overcome obstacles?
200
A trainer should avoid this type of question.
What is a closed ended question?
200
The trainer digs for enough information by doing this...
What is asking questions/ discovery?
300
A non-verbal action or cue to show acknowledgement of the speaker.
What is Passive listening ?
300
Time of consultation when prospect should ask for your business.
What is the closing?
300
One of five values in a conversation that the effort should be more clear in a plan...
What is the consultation/long term rapport?
300
These type of questions are used as what? " Do you have injuries?" " Have you had a trainer before and if so, how did it go?" " What are your expectations?" " What gyms have you joined before?"
What are interview techniques?
300
Frequetly summarizes & uses their own words when giving feedback to customer...
What is Rephrasing/ paraphrasing?
400
one of four active listening skills such as a sentence: " so if im understanding you correctly" or " so you're saying".
What is the Paraphrase and Verify skill.
400
Part of consultation needing the trainer to build rapport & trust.
What is presentation?
400
One of five values in a conversation where the trainer repeats a summary of needs...
What is the communication/ lower resistance selling point?
400
A workout that is usually given to someone before and not customized. There are no clear instructions and usually leaves a person sinking or swimming to succeed.
What is a routine?
400
Has a 10 feet contact / 5 feet greet rule...
What is approachability?
500
One of four active listening skills that says something like: " That must have been hard to deal with" or Wow that is unbelievable".
What is reflect and empathize skill?
500
The why part of customer wanting a trainer.
What is the emotional trigger?
500
One of five values in a conversation that provoke a feeling of motivation, discovers the why, and feels they're ready to start training...
What is the emotional trigger/ connecting value?
500
An etiquette rule that can leave a client angry once they leave or during a session...
What is a trainer NOT giving 100% focus on client?
500
The trainer's hands are free from pockets, arms not crossed, and sincerely pays attention....