All Zones
What tool is used to enter production quantities into REX?
Planned Production Tool.
What are the four stations to be staffed in CX?
ACO, Cashier, Entry, CSD
What time does the center store daily clock start and what is the first task to be completed?
4am, Expiries
Where do I go to find PAM on Inside Fresh?
What determines whether or not an item is actually an INF?
If the customer is shorted once the bag is slammed and closed.
What is VBI? What is the goal?
Velocity based Instock. 95%
What is returns conversion? What is the goal?
The percentage of customers who come in to complete a return and make a purchase in store on the same day. Goal is 36%
What are the times of the day that culling should formally take place?
6am-7am, 12pm-1pm, 7pm-8pm
What day every week do we walk PAM?
Wednesday mornings.
What tab do I go to to see current items being marked not found by OB associates?
NRT Pick Skip Tab
When are work orders dispatched through SPS due by?
Friday EOD.
What is the goal for dash cart utilization?
15%
5pm
What does PAM stand for?
Promotions and Merchandising
What task does a negative sale generate?
HPCC
What must all Uboats in BOH be labeled with?
What is POS Recognition and what is the goal?
The percentage of customers who sign into their Amazon account with their instore code, amazon form of payment, or phone number. Goal is 80%.
What does PLOT stand for, what does PET stand for?
Planogram Override Tool, Planogram Execution Tool
When do endcaps need to be set by?
Wednesday morning
What are the non-ops controllable attribution buckets?
Fully Out of stock, Removed by In Store Customer
Who is our insurance provider for all customer incidents?
Sedgwick
What survey question is the basis for the NPS metric?
On a scale of 1-10, how likely are you to recommend a friend or family member to shop at Amazon Fresh?
What time does the dairy restock and inbound sort start and end?
10am-6pm, with inbound sort starting 3 hours prior to delivery.
Where do I go to dispatch new planograms for current week?
SPS
What is the metric "gaps with stock" and what is the goal?
ASINs scanned during the gap scan process that show virtual on hands. Goal is less than 50 Asins daily.