Chapter 12
Name two common types of stakeholders
What are internal and external
Define the authority-power gap
What is the gap that sometimes exists between a position of authority and subordinate response
What is
total patient care or case method of assignment
Define simulation experiences
What are learning opportunities for problem solving that have little or no risk to patients or to organizational performance
Define the Great Man theory
What is some people are born to lead and others are born to be led
Name two characteristics of leaders
What are
•Often do not have delegated authority but obtain their power through other means
•Have a wider variety of roles than managers and may have different personal goals
•Are frequently not part of the formal organization
•Focus on group process, information gathering, feedback, and empowering others
Define underpromising
What is To promise less than one expects to do.
In this type of nursing care, one nurse assumes 24 hour responsibility for planning the care of one or more patients
What is primary nursing or relationship based nursing
Name two characteristics of critical thinkers
What are
Insight
Intuition
Empathy
Willingness to take action
Knowledgeable
Assertive
Name two characteristics of the democratic leader
What are
Decision making involves others
Praise employees for a job well done
Use of awards to motivate
Name three characteristics of managers
Are always assigned a position within an organization
Have a legitimate source of power due to the delegated authority that accompanies their position
Are expected to carry out specific functions
Emphasize control, decision making, decision analysis, and results
Manipulate people, the environment, money, time, and other resources to achieve organizational goals
Have formal responsibility and accountability for rationality and control
Direct willing and unwilling subordinates
Name three ways to negate organizational politics
Become an expert handler of information and communication.
Disseminate true information
Be a proactive decision maker.
Expand personal resources.
Develop political alliances and coalitions.
Name the focus of case management nursing
What is a collaborative process that assesses, plans, implements, coordinates, monitors, and evaluates options and services to meet an individual’s health
Coordinates care through an episode of illness
The focus is on individual clients, not populations of clients.
Describe the difference between right and left brain thinkers
What is Left-brain thinkers are linear, analytical
•Right-brain thinkers are creative and intuitive
•New research suggests that Right vs. Left Brain may be simplistic
What are
•Hands-off
•Permissive with little or no control
•Provides little or no direction
•Does not criticize
•Places emphasis on the group
Describe the difference between formal and informal organizational structures
What are
Formal: the emphasis is on organizational positions and formal power
•Provides a framework for defining managerial authority, responsibility, and accountability
Informal: the focus is on the employees, their relationships, and the informal power that is inherent within those relationships
•Has its own leaders and communication channel (grapevine)
Describe the queen bee syndrome
Female-dominated professions often exemplify the queen bee syndrome. The queen bee is a woman who struggled to become successful, but once successful, she refuses to help other women be successful.
Name the focus of disease management programs
What is
Provide a comprehensive, integrated approach to the care and reimbursement of common, high-cost, chronic illnesses.
Focus on prevention as well as early disease detection and intervention to avoid costly acute episodes but provide comprehensive care and reimbursement.
Define confirmation bias and heuristics
Confirmation bias Our tendency to search for and favor information that confirms our beliefs
Heuristics refers to using a “trial-and-error” or “rule-of-thumb” approach to problem solving.
Describe the difference between a transactional and a transformational leader
Name four types of organizational structures
What are
line structures
ad hoc designs
matrix structures
service line organizations
flat designs
Name five different sources of power
What are
Referent Association with others
Legitimate Position
Coercive Fear
Reward Ability to grant favors
Expert Knowledge and skill
Charismatic Personal
Informational The need for information
Name five traditional patient care delivery methods
What are:
total patient care
functional nursing
team and modular nursing
primary nursing
case management
Name five decision making tools
decision grids
decision trees
payoff tables
consequence tables
logic models
program evaluation and review technique
Define servant leadership
what is a leader who
Prioritizes the interest of others over self
Putting others including employees, customers, and the community as the number one priority
Fostering a service inclination in others that promotes collaboration, teamwork, and collective activism