Courtesy Cash
The difference between Courtesy Cash and Courtesy Cash Plus?
Courtesy Cash pays Checks, ACH, and Recurring POS Transactions.
Courtesy Cash Plus pays the above items, plus One Time Debit Card and ATM Withdraws.
How many invalid password attempts before a client is disabled?
5
True or False? A client can set up recurring Bill Payments.
True
How much is a Collection Fee? When is it charged?
$50.00 and 60 days
How many Volunteer hours to you receive a year?
8 hours
How do you Opt a client IN/OUT of Courtesy Cash?
Service First > Courtesy Cash Opt IN/OUT
What is a Micro Deposit?
A deposit that is less then $1.00 and posted in to the external account for confirmation of account access by the client.
Where can you go to request a check payment be switched to an electronic payment?
Master- View/Edit Payee
True or False? There is a fee for using Bill Pay?
False - No charge.
Where is the Dormant Status Release Form located?
Service First
How long can an account be negative before it is Charged Off?
60 days
How can we tell a client is using the wrong Login ID?
No invalid password attempts.
Is there a fee to rush a bill pay payment?
Yes. Fee is based on selecting Next Day or Two Day delivery.
What it the Internal Online Banking transfer cutoff time?
9:00 pm EST
True or False? First Financial Bank Discounts can be located in Knowledge Share?
True
When are Overdraft Notifications sent out?
Day 5
True or False? Usernames are case sensitive.
False
What are the Bill Pay Daily Limits?
True or False? Credit Cards can be added to Online Banking in Q2?
True
Who is the CEO of First Financial Bank?
Archie Brown
What Service First Form is used to request a OD/NSF fee refund for Employees?
NSF/OD Fees
Can a Joint owner have access to the Primary's Online Banking profile?
No - Online Banking is SSN specific.
Proof of payment can be found where?
Payment History
How much does FFB contribute to an associates pension each year?
5% of eligible annual pay up to the IRS limits
Name the Supervisors of the Client First Center
Brian Hignite
Samantha Wright
Sexton Henley
Kelly Harden
David Lafleche