Why Won't You Listen to Me
Talk To Me
You Can Cry On My Shoulder
Final Jeopardy (500)
HIPAA
100
Making a conscious effort to hear not only the words that another person is saying but, more importantly, try to understand the complete message being said. Choices: Conscious Listening/ Aware Listening/ Attentive Listening/ Active Listening/ Alert Listening/ Alive Listening
What is Active Listening?
100
noun 1. the imparting or exchanging of information or news. "direct communication between the two countries will produce greater understanding" synonyms: transmission, conveyance, divulgence, disclosure; More 2. means of connection between people or places, in particular.
What is communication?
100
What is grief?
What is a reaction to loss?
100
What are the names of the Assistants in this class?
What is Hoa and Hanson?
100
HIPAA is an acronym for .... and is important because ...
What is Health Insurance Portability and Accountability Act of 1996 and is important because it requires all "covered entities" to keep each person's health information private.
200
What is the best type of listener?
What is an Active Listener?
200
True or false: Sarcasm is a healthy and useful way of handling anger and conflict.
What is : False
200
Name 2 ways that you could do to cope with grief.
What is a healthy lifestyle, exercise, support from friends and family, writing, message, nature, etc?
200
What is the name of the person sitting to your left or right?
What is ......... and ........
200
A paper shredder, a contract with a company to pick up bins of PHI on a regular basis from a company are ways to do this. Never, ever would you use the regular trash can.
What are methods of DISPOSAL of Personal Health Information (PHI)?
300
Name 2 characteristics that shows that you've been a good listener.
What is eye contact, proper body language, being emotionally responsive, repeating what they say for clarification, not being distracted, not interrupting with irrelevant things, etc?
300
When doing this, it is helpful to look at the person, say exactly what you would like the person to do, why you want it, and how you feel about it.
What is making a request?
300
Give a scenario/situation where a grief victim is undergoing "the Denial phase" of the 5 Stages of Grief.
What is someone is unwilling to accept reality, ( give examples of it is okay.)
300
Personal/Interpersonal Knowledge and Skills (1) Demonstrate ethical conduct in all job-related activities. (2) Present an image appropriate for the profession of pharmacy in appearance and behavior. (3) Communicate clearly when speaking and in writing. (4) Demonstrate a respectful attitude when interacting with diverse patient populations. (5) Apply self-management skills, including time management, stress management, and adapting to change. (6) Apply interpersonal skills, including negotiation skills, conflict resolution, and teamwork. (7) Apply critical thinking skills, creativity, and innovation to solve problems.
What are the ASHP goals for this class?
300
No Sharing Passwords/ Log OFF when leaving your workstation/ Use Secure Email / Shred Protected Health Information/ Report security breaches/ Use security measures to prevent computers from being hacked
What are Safeguards / Good HIPAA practices ?
400
Why do you think active listening is important, especially in the healthcare field?
What is because patients are not effective communicators when they are ill. They are not/ cannot be thorough in their explanation of their medical problems. Healthcare workers MUST be good listeners to understand and help resolve their medical problems.
400
"When enough people have similar talents, and are competing for the same positions and opptortunities, the real differentiator is your I _ _ _ _ p _ _ _ _ _ _ _ skills. The way you present yourself, how to communicate with other people... " says Dan Schawbel, in a blog post, 7 Personal Branding Predictions for 2011.
What is " interpersonal " skilss.
400
Name a professional that you could go to if you need help coping with grief.
What is Primary Care Physician, Grief counselor, Mental Health Professionals or Spiritual Leader?
400
Discuss 3 things that you liked about the Grief skit that we did last time?
Please state 3 things:
400
- Most people believe that the confidentiality of their medical records is very important. - The majority of people express concern about the privacy of their information. - Regional or nationwide health information networks will have to be proven to be safe to gain the public's trust.
What is The IMPORTANCE OF PUBLIC TRUST ?
500
What are 4 tips to being a better listener?
What is: Take TIME to listen (be QUIET)/ Avoid giving ADVICE, unless they ask/ Be INTERESTED or ATTENTIVE in what the other person says/ ASK questions/ REPEAT or SUMMARIZE what they said - AFFIRM / Be EMPATHETIC- put yourself in their shoes/ Don't INTERRUPT / Avoid JUDGING/ No DISTRACTIONS/ Look into their EYES, SMILE/ ETC.
500
What are 5 verbal communication skills that we should stirve to master?
What is: Be FRIENDLY/ THINK before you speak/ Be clear/ Don't talk too much/ Be authentic/ Practice Humility/ Speak with confidence/ Watch your Body Language/ Be Concise/ Be a GOOD listener/ Model the other person's verbal communication -- if they speak softly, then you speak softly, if they speak slowly, then you speak slowly, too, etc.
500
Experiencing grief even before a loss has occurred.
What is : anticipatory grief. It occurs typically if their health starts declining or there is a rapid negative change. This allows you to prepare for the impending loss.
500
Name all 7 Stages of Grief.
What is Denial, Anger, Depression, Bargaining, Acceptance, Shock/Disbelief and Guilt?
500
I give authorization for the use and/or disclosure of my protected health information (“PHI”) as detailed below: I give authorization for the use and/or disclosure of my protected health information (“PHI”) as detailed below:
What is HIPAA Authorization Form What is Notice of Privacy Practices Form
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