Verbs/Phrasal Verbs
Synonym: To disappear
To wane
Synonym: Rapport
Affinity
Synonym: Respectful / considerate
Tactful
Taking a contrary position in a discussion or debate to challenge the prevailing or commonly accepted viewpoint
Play devil's advocate.
Complete the sentence, "Don't attack the person, Attack the ......"
Problem
Synonym: to allow oneself to enjoy .
Indulge in
Synonym: Argument.
Altercation
Synonym: Harmful
Detrimental
To believe sth to be the truth without thinking / not appreciating the value of sth.
To take for granted.
What are the 3 types of listening?
Hearing, Active Listening, Empathetic Listening.
Unintentional releases confidential information.
Leak information.
A pre-designed format or structure that serves as a starting point for creating something.
Template
Complete the sentence: The teacher gave .... instructions on how to pass the exam.
explicit
An expression used to transition to another topic.
On a different note / Having said that.
What does D.I.E stand for?
Description, Interpretation, Evaluation.
Make a sentence with: Fall short of (Grammar)
Correct!
Make a sentence with "adverse effect."
Correct!
Adjectives to describe someone who works hard (mention at least 2)
Make a sentence with: Impose a restraint on sth
Correct.
What does G.R.O.W stand for?
Goal, Reality, Options and Will and Way forward.
3 Phrasal verbs we can use when allocating roles or tasks.
Take on
Hand over
Take over
Take charge of
What's the difference between an incident and an accident?
An incident is any unexpected event, whether positive or negative, that disrupts normal activities.
An accident is a specific type of incident that results in harm, damage, or injury.
Share 3 adjectives to describe a smart person and make a sentence with each. (Grammar)
1) Wonji is an intelligent student who always excels in her classes.
2) Minseok's clever idea made the activity more exciting.
3) Jerry's astute observations helped the team make better decisions.
Does it make sense? Would you like me to clarify?
Allow me to clarify please.
What are the six best practice steps for handling complaints?
1) Stay Calm
2) Listen actively
3) Repeat concerns
4) Actively Empathize
5) Apologize
6) Find a solution