Amazing Adventures
BOT
Ultimate Africa
WHY?
The Most important of the 5 Ws
You'll enjoy a full day of exploration though one of the most beautiful of all ancient ruins- the fabled city of Petra, when you're on this amazing Pre-Trip
Jordan
Israel & Jordan
Your traveler was booked for JPN departing May 1, 2024, they just called and spoke with you, they'd like to book LVC departing on June 1, 2024, and don't want to return to the US in-between the two trips. Name that Personalization.
B2B
What is a UHP?
Ultra High Priority Line
MSO
Morocco Sahara Odyssey
You have 1 minute - Name 3 things that are required to go over as part of your call wrap up.
Ways to Save
Visas/Vax
Confirmation email w/in 24hrs
MyPlanner
T&C
VA Program benefits
Venture to the mountainside city of Chefchaouen, known for its distinctive blue-washed buildings, and meet the Berbers who dwell amidst the Rif’s 6,000 peaks
Northern Morocco
Your traveler has booked the GCT adventure Ireland In Depth. They are taking air with us, and would like to arrive two days early to Dublin. What is/are the name(s) of the personalization's that you could offer for the early arrival?
Pre-Breakaway w/SEH Desk or Pre-Breakaway without services
Your traveler is flying from BOS to JNB and has a connection of 4hrs and 20 minutes in AMS. What do you need to add to GERT and Amadeus?
Gert - 2A
Amadeus - RMA
EGO
Egypt by Private Classic River Yacht
You are finishing up the air conversation with your traveler, and are about to search for flights. What are the most important piece(s) of information you must confirm with your traveler before booking flights, and moving in to the call wrap up.
TSA Info
Enjoy a walking tour along the canals of Murano and see some of the many glassblowing shops of this island
Venice
Your traveler would like to fly out of JFK and return to their winter home in MIA. Name that personalization
Open Jaw
Your traveler is flying economy on LH, what do you need to do in order to book seats?
#seats
DAS
Hidden Gems of the Dalmatian Coast
You have two minutes. A traveler is looking for a single room. The inventory is sold out but there are many double rooms available. Share your scripting of a close you would use before calling inventory.
Should include a conditional close, If you're ready to book today I can contact my inventory team to see if they can make a little magic for us and convert a double into a single room. Could also suggest roommate request.
Experience the Cape of Good Hope Nature Reserve, with its wild fynbos landscapes, variety of flowers, elusive bontebok, baboons, and ocean views. stopping along the False Bay coastline for a chance to see the penguins at Boulders Beach
Cape Town & the Cape of Good Hope
What is an HCNO?
What is the airline used in our contracts to fly to Australia?
Qantas
WPS
Backroads of Iberia
You have 3 minutes. Your traveler is interested in BOT in August of 2024 with her partner. They told you that they really want to see the big five, and that they really love animals. You tried pitching them the pre and post trip, but they said no, but you didn't ask why not. Role play how you would come back after an availability search and try a second time.
Need to romance with at least two facts for each, and ask why not if pax says no a second time.
Once-in-a-lifetime opportunity to discover one of mankind's greatest enigmas: the collection of giant moai statues scattered across this famous Island
Chile: Santiago, Easter Island
Your traveler has booked a stopover for three days in Paris prior to her adventure Scotland Revealed. What is included with the stopover.
- Meet and greet upon arrival at the airport (not a GCC associate)
- 3 nights in a hotel located in the city area with daily breakfast included
- Transfer to and from the hotel
If I am trying to do a mixed cabin upgrade to PremiumU Economy & Business Class and my PNR has all the correct Class of Service, what is the correct pricing format to use?
FXX/R,U