Amazing Adventures
On the Road...map
Exciting Extensions
True Personalization
Up in the Air
100

BOT

Ultimate Africa

100

WHY?

The Most important of the 5 Ws

100

You'll enjoy a full day of exploration though one of the most beautiful of all ancient ruins- the fabled city of Petra, when you're on this amazing Pre-Trip

Jordan

Israel & Jordan

100

Your traveler was booked for  JPN  departing May 1, 2024, they just called and spoke with you, they'd like to book LVC departing on June 1, 2024, and don't want to return to the US in-between the two trips. Name that Personalization.

B2B


100

What is a UHP?

Ultra High Priority Line


200

MSO

Morocco Sahara Odyssey

200

You have 1 minute - Name 3 things that are required to go over as part of your call wrap up.

Ways to Save

Visas/Vax

Confirmation email w/in 24hrs

MyPlanner

T&C

VA Program benefits


200

Venture to the mountainside city of Chefchaouen, known for its distinctive blue-washed buildings, and meet the Berbers who dwell amidst the Rif’s 6,000 peaks

Northern Morocco


200

Your traveler has booked the GCT adventure Ireland In Depth. They are taking air with us, and  would like to arrive two days early to Dublin. What is/are the name(s) of the personalization's that you could offer for the early arrival?

Pre-Breakaway w/SEH Desk or Pre-Breakaway without services

200

Your traveler is flying from BOS to JNB and has a connection of 4hrs and 20 minutes in AMS. What do you need to add to GERT and Amadeus?

Gert - 2A

Amadeus - RMA


300

EGO

Egypt by Private Classic River Yacht

300

You are finishing up the air conversation with your traveler, and are about to search for flights. What are the most important piece(s) of information you must confirm with your traveler before booking flights, and moving in to the call wrap up.

TSA Info

300

Enjoy a walking tour along the canals of Murano and see some of the many glassblowing shops of this island

Venice

300

Your traveler would like to fly out of JFK and return to their winter home in MIA. Name that personalization

Open Jaw

300

Your traveler is flying economy on LH, what do you need to do in order to book seats?

#seats


400

DAS

Hidden Gems of the Dalmatian Coast


400

You have two minutes. A traveler is looking for a single room. The inventory is sold out but there are many double rooms available. Share your scripting of a close you would use before calling inventory.

Should include a conditional close, If you're ready to book today I can contact my inventory team to see if they can make a little magic for us and convert a double into a single room. Could also suggest roommate request.


400

Experience the Cape of Good Hope Nature Reserve, with its wild fynbos landscapes, variety of flowers, elusive bontebok, baboons, and ocean views. stopping along the False Bay coastline for a chance to see the penguins at Boulders Beach

Cape Town & the Cape of Good Hope

400

What is an HCNO?

Home City Not Offered
400

What is the airline used in our contracts to fly to Australia?

Qantas

500

WPS

Backroads of Iberia

500

You have 3 minutes. Your traveler is interested in BOT in August of 2024 with her partner. They told you that they really want to see the big five, and that they really love animals. You tried pitching them the pre and post trip, but they said no, but you didn't ask why not. Role play how you would come back after an availability search and try a second time. 

Need to romance with at least two facts for each, and ask why not if pax says no a second time. 


500

Once-in-a-lifetime opportunity to discover one of mankind's greatest enigmas: the collection of giant moai statues scattered across this famous Island

 Chile: Santiago, Easter Island

500

Your traveler has booked a stopover for three days in Paris prior to her adventure Scotland Revealed. What is included with the stopover. 

- Meet and greet upon arrival at the airport (not a GCC associate)

- 3 nights in a hotel located in the city area with daily breakfast included

- Transfer to and from the hotel

500

If I am trying to do a mixed cabin upgrade to PremiumU Economy & Business Class and my PNR has all the correct Class of Service, what is the correct pricing format to use?

FXX/R,U

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