I'm ready, I'm ready, I'm ready
CXC's NICE time in a ready state for customers
What is Customer Ready Percentage?
Teams picture is of their dog, Jax
Who is Katii?
It's the middle of your shift and you received a Finance First Web Lead. The customer does not answer
What is Outbound - leave a voicemail; ACW - send a text message, update notes, set follow up for later; go Available
You will accrue this amount of points for being tardy?
What is .25?
Discover Budget, Promote Finance, Prompt for Down Payment, Sell the Offer
What are Finance Vital Behaviors?
Successful Customer Ready Percentage
What is 50%?
Chad's favorite movie
What is Rocky?
You are speaking with a customer on the phone, just submitted a VSA, and are waiting for the payoff to be verified
What is setting expectation for follow up with the customer once payoff is verified; ACW - update notes and set follow up task; go Available
Time defined as tardy
What is clocking in 6-59 minutes late?
"CarMax has a 90%+ approval rating, were you looking to take advantage or pay cash?"
What is a Successful example of Promote Finance?
Successful Web Lead Prep Time
What is 4 minutes?
Can do flips on the trampoline
Who is Cori?
You are in Follow Up Prep status and a customer has texted you asking for an update on their transfer. There are no notes stating it's status or ETA to become saleable
What is Follow Up Prep - text customer that you're looking into it and will call them with an update later, post in General asking for an update; ACW - update notes and set follow up task; go Available
CarMax polo / jacket
What is what to wear during any Team's conversation?
6 months on the job
What is how long someone who works part-time needs to be at their job? (Also: What is how long someone who works for a temp agency needs to be at their job?)
Use pre-populated text to let customer know you are calling, 4 minutes to review lead, pull FBS, enter info into Salesforce, complete with calling the customer
What is an example of Successful Web Lead Prep?
Worked in banking prior to CarMax
Who is Michael?
It's 8a Eastern Time, you accepted a Finance First Web Lead for a customer that's on Central Time
What is Web Lead Prep - send a text saying we will be calling later; ACW - update notes, create a follow up task; go Available
Minimum of 2 hours required to be used
What is Sick Time Policy?
$15 - $20 for every $1,000
What is how much a $1000 DP will decrease your monthly payment by?
Need an update on a transfer and need to call the store
What is partnering with a Lead or manager?
Got lost in the jungle
Who is Dave?
What is a trick question! You should work with one customer at a time and not read texts from other customers
What is a Critical Day?
All stipulation documents uploaded, finance lender selected, order built to Print Forms
What is what is needed to be done in order to send to Stipulation Review Team?