Caring about Culture and Diversity
The state of different individuals and cultures co-
existing.
What is Diversity
....involves the information, ideas, and feelings being exchanged verbally or non-verbally between two or more people.
What is Interpersonal communication
messages sent through the spoken word.
What is verbal communication
the connection between two
or more people and is shaped by the roles,
feelings, and interactions of those involved
What is a relationship
The ability of a person to interact effectively
with people from different cultures or
socioeconomic backgrounds.
What is Cultural Competence
Groups of people who share a common
history, language, geography, national origin,
religion, or identity.
What is Ethnicity
Perceptions
Experience and confidence
Physical and mental health
Mood and emotions
Values
Beliefs and cultural influences
Gender
Age
Electronic communication and social media
Are factors that ........
What is Influence Communication
Messages that do not use words
What is non-verbal communication
A state of not relying on
others for control or authority
What is Independence
state of relying on others for
support and being unable to manage without
help
What is dependence
The characteristics of a group of
people—their language, values, beliefs, habits,
ways of life, implied rules for behaviour, music,
and traditions.
What is culture
Avoid slang terms and swear words.
Follow workplace etiquette.
Respect confidentiality.
Which type of communication?
What is Professional Communication
Means being open to and trying to
understand the experiences and feelings of
others:
What is empathetic listening
A state of relying on one
another (each person relies on the other for
some things)
What is Interdependence
he person who assumes
responsibilities for caring for person with
illness/disability in the person’s home
What is a Primary Caregiver
an attitude toward, or an opinion of,
a person that is based upon the person’s
membership in a group.
What is Prejudice
When you avoid talking about a client in common areas
(e.g., stairwells, lunchroom, parking lot, etc.). You are respecting the clients .....
What is confidentiality
Vision and hearing problems
Cultural differences can also interfere
Clients may attach different meanings to
verbal and nonverbal communications.
Illness can interfere with communication.
Environmental barriers (e.g., loud noises or
poor lighting)
These are known as.....
What is communication barriers
limitations on behaviour, meant to
protect vulnerable clients from the caregiver
who has access to private knowledge about
them.
What is Professional Boundries
occurs when a person is unable to
impartially judge the issues at hand because
they have a preformed point of view.
What is Bias
Occurs when a person tries to dictate to
another person what his culture should be.
What is a Cultural Conflict
.........serves three purposes:
It shows you are listening
It lets the client see if you understand the
message sent
It promotes further communication
What is paraphrasing
Interrupting
Answering your own questions
Giving advice
Minimizing problems
Using patronizing language
Failing to listen
Are known as .......
Avoidable communication barriers
focuses the way in which members of the family struggle for different aspects of life. This include struggle for resources and power. As the family grows individuals within the social unit compete for wealth and prestige hence it leads to creation of conflict.
What is the Conflict Theory
Means actively inviting and creating a space
for cultural expression within health care.
Be aware of your client’s special traditions or
practices.
Respect the client as being part of a culture
without attempting to change the client’s
values or beliefs.
Are all aspects of?
What is Cultural Safety