Bills, Bills, Can You Pay My Bills?
The screen where you look up a charge.
What is Invoices & Payments?
The screen you go to that shows what subscriptions a customer has.
What is Customer Activity?
The pub code of Strategic Intelligence.
What is AWN?
The internal name for a message to a specialist.
What is a task?
What is "an error processing your payment"?
The two Trans Type letter codes that represent a paid subscription in Invoices & Payments.
What are I & P?
The Renewal Policy that indicates the customer has autorenewal.
What is renewal policy C?
The order type that shows that a line is part of a welcome package.
What is a Gratis order?
The 3 types of clients TCC/ECC serve.
What are financial, travel and health clients?
The ORDER SOURCE when creating a control group.
What is PHONE?
Payment code 'VI.'
What is a Visa card?
The Circulation Status that shows a customer is receiving their subscription.
What is R (Active)?
Another word for 'pub code.'
What is item number?
The Paradigm Press website.
What is paradigm.press?
The difference between TCC and ECC initials.
What is CTXXX and CEXXX?
Trans types I, B, and C together in Invoices & Payments.
What is a billing suspend?
The number of issues Advantage shows as a term length for ONE YEAR of Jim Rickard's Strategic Intelligence.
What is 12 issues?
What is marketing insight, pricing, etc.?
The name of TCC's CEO.
Who is Ro?
What is Call Center Order Entry?
The button to sort Invoices & Payments by to see only UNPAID invoices in billing suspend.
What is 'Open A/R?'
The Issues to Go/Total Issues to Go when we have sent a renewal notice.
What is 2/2?
You can hover over this to get the refund policy.
What is 'credit policy code?'
The timeframe for credit card refunds to process.
What is 5-7 business days?
The first 2 steps to helping a customer reset their password.
What are...
1. Walk through website's Forgot Password
2. Email link directly to password reset