BMD
TMD
The House
CRM
???
100
New term used for "notes"
What is Interaction Record?
100
A Building or Units within a Building
What is a Premise?
100
Building or Piece of property linked to the supply network.
What is a Connection Object?
100
CRM stands for...
What is Customer Relationship Management?
100
The new term for a "Customer" ?
What is a Business Partner
200
_______________ number starts with a 1 and is 10 digits long.
What is a Business Partner Number?
200
TMD stands for....
What is Technical Master Data?
200
A unique identifier to which deregulated service is supplied.
What is POD (point of delivery) ?
200
The three areas of the CRM Interaction Center.
What is Customer Information, Alerts, and CTI?
200
An application for iOS and Android mobile devices that can be downloaded to access bill payment and Contract Account data.
What is the mobile app?
300
A Contract Account is associated with only one premise
What is True?
300
You must have this before you can have a premise
What is a Connection Object?
300
This is an agreement between a utility company and the BP concerning the service to be provided.
What is a Contract?
300
This can be used to easily take notes through the call
What is the Scratch Pad?
300
What is Charlotte's youngest daughters name?
Who is Tatum?
400
Dunning activities will occur on this level.
What is the Contract Account level?
400
Links TMD to BMD
What is Installation?
400
Contract or Contract(s) of a business partner that have the same payment and dunning data.
What is a Contract Account?
400
Click on _________ to send an Exception.
What is BPEM History
400
This will be the new term used to refer to the old systems "C3 & CIS"
What are Legacy Systems?
500
A Contract Account is only created at ______.
What is move in?
500
Six Objects of Technical Master Data
What are Connection Object, Premise, Device, Device Location, Point of Delivery and Installation?
500
Physical object used to measure, modify or control consumption, including meters, loggers and ripple control relays.
What is a Device?
500
A single match from the IVR will automatically populate which screen when transferred to a CSR.
What is the Data Overview Screen
500
This is an additional type of Business Partner that will not initially be used at "Go Live"
What is a Prospect Business Partner?
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