perception codes
What does BNP stand for?
what is .. Battery No Power
What does CTP stand for?
What is .. Customer touch point or parent case
What is the definition of a READ complaint?
what is .. the readings are off or there is a discrepancy within the readings
What is the code insertion used for?
What is .. Adhesion issue
How many child case options are listed in unity?
What is .. 2 complaint and inquiry (will except 3 if the third option can be named)
What is the greeting for when a call first comes through?
What is .. Thank you for contacting Libre customer care my name is ...
What perception code would be used for the following scenario:
"I'm calling in because i have lines going through my screen and i don't know how that happened"
what is .. DSPLGHT
Name two things listed on the home tab of unity?
What is .. News of the day , paused cases , closed cases , CS task
What does CARE stand for
What is .. Connect , Appreciate, Respond and Empower
if the customers package is not over due and they are inquiring about the shipping status how would you document this?
what is .. create a inquiry case
What are the steps to creating a complaint case?
What is .. create CTP , Create complaint case , gather product information , open tsg and search for the perception code , complete the TSG and save survey results. send replacement if needed , send email complete notes update subjects and description and close the child case.
True or False
the readings must be 10 minutes or more to troubleshoot a READ case
What is .. FALSE
What do you have to do in unity if the customer sensor falls off?
hint (case type and steps during call)
What is .. document as INSERTION , educate the customer on proper techniques of prepping the skin , send replacement and send the adhesion guide email along with after call reminder email.
What information is needed when creating a new profile?
What is full name , email , phone number and address
What is the difference between Accuracy and Precision
What is .. Accuracy is the ADC product compared to something else and Precision is compared to itself