History
The CEO of ABB
Who is Tom Burke?
Turnaround time quoted to customers for soft lenses when on B/O
What is 5-7 business days?
Expected delivery date of a product
What is an ETA?
One can only see close objects clearly
Objects farther away are blurry
What is myopia (Nearsightedness) ?
LeBron James current team
What is the Los Angeles Lakers?
# of current distribution centers
What is 5?
10 FL 80 NY
20 Ma 95 OH
50 CA
Turnaround time quoted for stock lenses when on BO?
What is 3-5 business days?
List of merchandise or raw materials on hand
What is inventory?
This person can see distant objects very well, but has great difficulty focusing on objects that are up close.
What is hyperopia (farsightedness) ?
Jack in the titanic
Who is Leonardo DiCaprio?
Core Values
Passion
Accountability
Customer Focus
One Team
T/F - We can never quote an item as being on back order when speaking to the customer
What is true?
CS agents are only allowed to advise that a product is on delayed delivery when speaking to the customer.
The transfer of data from one computer system to another by standardized message formatting
What is EDI (Electronic Data Interchange) ?
The surface of the cornea or lens has a somewhat different curvature shaped similarly to a football instead of round like a basketball. The eye cannot focus light to a single point and vision is out of focus at any distance.
What is astigmatism?
The process plants go through to make their own food
What is Photosynthesis?
ABB was founded in
What is 1989?
Levels of customer service (Pick one)
What is:
Tier 1 / Tier 2
E-solutions
Resolutions
DEL
A document generated by the buyer in order to authorize a purchase transaction. It uniquely identifies an order and is generally defined by the buyer. The buyer will match this in the invoice to the order.
What is a Purchase Order number?
The colorful part of the eye
What is the iris?
Feet in a mile
What is 5,280 ft. ?