Above & Beyond
This is one way to make someone feel special & loved
1. Compliment them
2. Remember their familys/dogs names
A referral is the Highest _ _ _ we can receive
Form of Praise
This is how we celebrate any personal wins small or large
RING THE BELL
After the warmup, creating a session dialogue should be used each session. What are the 2 main purposes of session dialogue.
1. Preview what's coming up
2. Helps clients understand the deeper purpose of the workout and how it will benefit them in their lives.
When you are in the act of coaching or anywhere where clients can see and hear you, this is the imaginary space you are on....
On Stage
When is Before the session
You'll never get a referral if you don't first _____
Ask
Why are bell rings so effective
What is "they freeze a moment in time"
If the client group in the session is seeming low energy, they need to "Connect to Your Wifi" & you should change your energy..
What is one way to boost the energy in the room.
1. Change the music to something for upbeat and fun.
2. Give out fist bumps and high fives for even small accomplishments
3. Use a short energy game to get the people going
"Create Happiness" - Is a mindset principle which means we are always have a welcoming energy, enthusiasm, fun and are the BEST part of the clients ____
Day
This is a great way to make a personal connection and show you know your members are making progress in their program
What is leave notes in their program sheet
This is a referral tactic that shows a referred friend we care about reciprocation, and personalization for the person that referred us. It also builds a culture of referrals along the way
What is the referral chain
When someone is in a negative mindset. about not reaching they're goals, we should take a moment to take them from __ thinking to ___ thinking
Gap to Gain
Non Verbal Communication is just as important as verbal communication when you are the main character on stage.
What is 1 Non-Verbal techniques you can use to enhance your stage presence?
1. Vary volume, tone and speed of speech
2. Hand Gestures, Self-Smacks and Claps
3. Pauses in explanations (to let it sink in before moving on)
When we "Create Magic Moments" we freeze a moment in time.
Besides ringing the Bell - What is another way to create a magic for a client in session (there are many)
1. Provide Personalized Encouragement
2. Use their name
3. Change the exercise that isn't working for them on a moments notice and explain why it's the better alternative for them.
4. Show (justified) confidence in them to try something new (and celebrate it)
This is the correct response when someone asks you a question about the program you don't know
What is "I don't know that answer right now but I will find out and let you know!)
The best way to generate word of mouth is
1. Provide spectacular service
2. Do above and beyond
How you should welcome a client who's birthday it is when they enter the facility?
Play the Birthday song on the speaker and ring the bell!
This "militaristic stance" is how you project confidence and leadership without speaking
Good posture!
The "Yes And" rule - is used to keep magic alive during client interactions by redirecting positive reinforcement.
Use the Yes And rule for the following statement
"Ugghhhh this workout is so hard!"
"Yes the workout is hard AND that means you're getting stronger!" Let's crush this next set!
When someone asks for at Home or Travel Workouts, you are responsible for them receiving the workout they requested
What 2 Teammates should you TAG in whole-team slack to collaborate with
Josh & Ryan
This is THE REFERRAL QUESTION
WHO DO YOU KNOW that (would want to join you next session)
This is a way to recognize or reward someones personal wins (and it isn't ringing the bell)
1. Announce it to the session
2. Post it in the facebook group (or even better, encourage them to!)
3. Other answers could be accepted
After demonstrating the daily exercises, all Inner Strength coaches are required to take command!
Command shows you are the authority on the program, have done your homework and care about each individual equally.
How does and Inner Strength Coach demonstrate command after demonstrating the exercises of the set?
Prescribe each individual the proper variation to perform by name and exercise variation .
"Show Quality" is a Disney principle that means everything the guest sees, hears and experiences should feel premium.
This session preparation technique for an individual is one of the ways to assure show quality during their session.
1. Marking their program with adaptations
2. Leaving a short note on their program