Above & Beyond
This acronym is a shortcut to getting to know someone more personally and should be recorded in their notes so other coaches have personal touch talking points
What are FORDS
F-amily
O-ccupation
R-ecreation
D-Dreams/Desires
A referral is the Highest _ _ _ we can receive
Form of Praise
This is how we celebrate any personal wins small or large
RING THE BELL
This is a scientifically proven way to build and project confidence and also establishes you as the main character in our "Show"
Tall Posture
The majority of a session (unless providing explicitly personalized feedback the session coach should position their body in this fashion.
Back to the wall
This is a tatic used to show your members in session you are tuned in to their progress and are caring for them even when they aren't looking
What is (marking their sheet/leaving love notes)
You'll never get a referral if you don't first _____
Ask
After the warmup, creating a session dialogue should be used each session. What are the 2 main purposes of session dialogue.
1. Change the music to something for upbeat and fun.
2. Give out fist bumps and high fives for even small accomplishments
3. Use a short energy game to get the people going
When the session energy sinks to unacceptable levels of "meh" energy games should be used to pick the energy back up and create smiles and laughs
Name 2 Energy Games and Explain how they work
(Does not need to be a question)
Stomp Stomp Clap Simon
Red Light, Green Light, Yellow Light
Other answers may be accepted
Part Trainer
Part Therapist
Part (_______)
Entertainer
When some one is a no show to a scheduled session, this is the system used to hold them accountable.
What is call (and text if they do not answer) them
-Make sure they are alright
-Get them on the schedule for the next session
This is a referral tactic that shows a referred friend we care about reciprocation, and personalization for the person that referred us. It also builds a culture of referrals along the way
What is the referral chain
People come for results and stay for relationships adn community
Give me one example of how to build community in a session (that's not question of the day)
Connect people by their FORDS
This "relationship mindset" is a way to assure we aren't becoming too comfortable with our clients as the deteoriation of most trainer/client relationships is when they enter the "Friend Zone"
Treat Every Day Like It's The First Date
This term is gauge of excellent session execution and encompasses your attitude, energy, appearance, and the the session feeling professional and polished.
Show Quality
This is the correct response when someone asks you a question about the program you don't know
What is "I don't know that answer right now but I will find out and let you know!)
The best way to generate word of mouth is
Be so good people can't help but talk about you
(Also accepted Go above and beyond)
Prescribing challenge levels (load, progression, volume, ROM) in a conservative way to allow the member to master their current level, thus allowing them to see clear and obvious progress is the definition of
Stacking Success
When clients enter the studio we our goal is for them to connect to our Wifi.
What are 3 elements of WIFI you want them to connect with
Energy
Positivity
Empowerment
This is the term for
Every interaction is a performance
Clients should feel like they’re getting a premium experience
Everything they see, hear, and feel matters
On Stage Mindset
When someone asks for at Home or Travel Workouts, you are responsible for them receiving the workout they requested
What 2 Teammates should you TAG in whole-team slack to collaborate with
Josh & Ryan
Explain how the New Referral QR Code Works
Member Scans the Code
Member Gets a text to copy paste and send to her friend
They send the text to their friend
The friend fills out the form
We get notified and schedule them
Name 2 ways to recognize or reward someones personal wins (that's not ringing the bell)
1. Announce it to the session
2. Post it in the facebook group (or even better, encourage them to!)
3. Other answers could be accepted
After demonstrating the daily exercises, all Inner Strength coaches are required to take command!
Command shows you are the authority on the program, have done your homework and care about each individual equally.
How does and Inner Strength Coach demonstrate command after demonstrating the exercises of the set?
Prescribe each individual the proper variation to perform by name and exercise variation .
Our Company Values make our session experience magical in a Unique way that can only be present at Inner Strength
Name 5 of our 10 Core Values
Come as you are
Responsibility
Humility
Empowering
Fun
Problem Solvers
Personalized
Community Driven
Educational
Growth