Burglar Alarms/Misc
Hot Key to place a note from the Log
F8
Priority number and Zone Type for an Unscheduled Disarm
OP 45
What is our ACO number?
0028
Procedure for person on site
1. Talkdown
2. Send Verification Text
3. Reso CHTXT
What columns do we look at to determine what kind of signal is a ???40
*event
*comment
*zone
Procedure for a burglar alarm
1. Call the first two numbers
2. Disp PD/Sec
3. Call EN List
4. Update PD
5. Timer 1 hour
Procedure for an unscheduled disarm
1. Call Premises
2. Call EN List
3. Temp Sched Change if needed
4. Reso
What to do with an AdSig for a BA
Same Zone:
New Zone:
Same Zone: note "AdSig"
New Zone: update PD /retimer to complete the hour
Procedure for a residential waterflow alarm
1. Dispatch FD
2. Call Prem
3. Call EN List
3. Update PD
4. Timer 1 hour
what are our two goals when calling on a trouble?
reset or service
bonus: does a customer need to be verified to set service?
Hot Key for the Guard Stamp
Ctrl + Alt + I
Difference between offline vs Timer
Offline: disregarding signals
Timer: signal needs a follow up
ex. customer needs a remote arm/disarm
code change needed
tech needs help
customer needs a walk through on how to code change
What is privacy mode and what is our procedure if we get a new alarm on privacy mode?
The alarm tripped but we do not have video footage. If we receive a new alarm in privacy mode we
1. Send the verification text
2. Reso the signal
Procedure for standard commercial trouble
1. Call Premises
2. Call EN List
3. if no answer, send a letter and take the zone ofl (TC for alarm zones) 30 days, force restore and reso
What is the hot key for a double dispatch stamp and what is its purpose?
Ctrl + Alt + D
Invoices the customer for the dispatch
Colors in the Log:
Red--
Tan --
White --
Green --
Blue --
Purple --
Yellow --
Red-- alarms/troubles
Tan -- logging only/notes from panel
White --arms/disarms
Green -- notes by bay
Blue -- high priority comment
Purple -- resos
Yellow -- offline
How long do we have access to video footage for BayGuard+ alarms?
10 mins
Bonus: what's the priority number and zone type?
You receive an alarm and the FF notes advise to disregard well marked work vehicles. The video pulled shows shows a well marked work truck on site and the log shows it's set off the alarm 5 times. What action should be taken, if any?
Call the customer to get a timeframe for the system offline
When do we call on Commercial Troubles?
24/7 (the follow up will be during business hours)
What are our options if the customer is verified but unable to disarm their system?
*offline
*remote disarm
*walkthrough disarm
Procedure for BG+ with a person on site
1. Dispatch PD/Sec
2. Call EN List
3. Update PD
4. Timer 1 hr
What goes into the "Authorizer" box when we make a temporary schedule change?
The codeword or branch number if no codeword is given
bonus points: hot key to do the temp schedule change
A CHeKT Customer needs to change their EN list. What department do we refer them to?
Cloud
what is a PrevRep and how do we handle them?
A zone that came back online and is not reset
1. Call the person who took it offline
2. call the prem
3. Call the EN List
4. Letter and offline/TC if no contact