Due Date Change
The maximum # of days a due date can moved
What is 29?
The process when a customer needs to register their vehicle with dmv after moving to a new state
What is state to state transfer?
Talking points are required if a customer is making a payment that is at least this amount over the current total amount due on a retail account
What is $1?
This document is sent to the customer that lives in a title holding state once a retail account is PIF
What is a lien release?
This type of account has a fee associated with a deferral/extension request
What is lease?
An account MUST be ________ to process a Due Date Change
What is current?
This state will not send the title once PIF until requested by the customer
What is Florida?
The first part of a payment made will be applied to this first
What is interest?
A customer should be advised to cancel this when proceeding with a payoff
What is recurring/automatic payments?
The maximum number of months that an extension/deferral can be granted at one time
What is 2?
A retail DDC can not be processed until we receive this
What is the first payment?
We will send this to a customer when an account is paid in full, but title has not been received or customer holds their title
What is a Lien Release?
If excess funds are at least this, the next payment is advanced
What is 90% of the payment?
Retail payoff quote is good for ____ days
What is 10?
Signature documents are generated by creating this MQR request
What is letter fulfillment?
This must be sent when a DDC is denied
What is Adverse Action Letter?
They are responsible for initial title and registration of vehicle
What is the dealer?
This type of MQR should be submitted if the customer wants excess funds applied to principal only and not pay the account ahead
What is payment correction?
This must be included with ALL lease payoffs from any dealer.
What is odometer statement?
The maximum # of extensions over the life of a retail contract
What is 12?
A lease DDC can not be for these days
What is 29th, 30th and 31st?
Our name on retail titles appears as _____________ and lease titles as _______________
What is TMCC (Toyota Motor Credit Corp) and TLT (Toyota Lease Trust)?
This information needs to be included when a customer is sending in a check for principal only
What is "Apply to principal only" AND acct # or vin #?
The _____ will print and mail the title when it is an ELT state once account is paid in full
Who is DMV?
This needs to be sent if an extension/deferral is denied
What is adverse action letter?