Return on Recognition
Employees who feel recognized are more likely to be engaged. About how many times more likely are they to be engaged?
What is 2–3 times more likely
What is a key difference between how Printful and Axomo handle international catalog fulfillment?
Printful uses one global catalog and automatically fulfills from multiple locations. In contrast, Axomo uses individual catalogs for each region. This means if an item is out of stock in one regional catalog, it will not be fulfilled from another.
This country celebrates “Boss’s Day” every October 16th to recognize managers.
What is the United States?
If a client cancels after being handed to a new CSM, who is normally held responsible?
Who is the new CSM (unless an At-Risk case was submitted or should have been submitted)?
This fruity phrase means the easiest opportunities to close or quickest wins for a client.
What is low-hanging fruit?
Employees who feel recognized are ___% less likely to look for a new job.
What is 55% less likely?
With the recent price override update, how will PPP affect catalog items with a price override?
After the update is deployed, PPP will no longer be applied to items that have a price override. The item's price will remain fixed at the override cost for all users, regardless of any changes to PPP.
During this Indian festival of lights, many employers give bonuses or gifts to recognize employees.
What is Diwali?
Within how many days of a contract’s invoice date should CSMs begin updating renewal notes every two weeks?
What is 90 days?
At Awardco what does PPP stand for
What is Purchasing Power Parity?
Recognition has been shown to reduce safety incidents by this percentage.
What is 63% fewer safety incidents?
What are the four main changes to the design of award options in the marketplace for the Anti-hero header redesign?
●Removing the header images
●New filter button and pop-up
●Redesigned search bar with different input options (e.g., for hotels and experiences)
●Updated breadcrumbs for more robust navigation
The Nobel Prizes are one of the world’s most famous recognition programs. They were established in 1895 by this inventor.
Who is Alfred Nobel?
According to our team charter, what are the six key goals we measure ourselves against?
What are Gross Revenue Retention Rate, Net Retention Rate, Customer Satisfaction Rate, Percent of Customer Advocates, QBR Completion, and Overdue Tasks?
When someone says “true-up,” what are they talking about?
What is adjusting contract usage and billing based on actual employee headcount?
According to Awardco’s ROI Calculator, replacing an employee costs approximately what percentage of their annual salary?
What is 25%
When a client uses VOX for their custom catalog, how are redemptions for those products handled financially?
Redemptions for VOX products will not be pulled from the client's Redemption Account. Since it is a bulk swag offering, it will be invoiced outside of the Redemption Account
In parts of Scandinavia, employees are celebrated not just on their birthdays but also on this special day tied to their given name.
What is Name Day?
During business reviews, CSMs should always send this before the call and this after the call.
What is an agenda before and the deck after?
“Boiling the ocean” means what in business jargon?
What is trying to do something impossibly big or unnecessary all at once?
Disengaged employees are costly worldwide. In the past year alone, they cost the global economy approximately how much?
What is $438 billion?
What is the primary change to how the system handles a user's language preference for Amazon Secondary Country Fulfillment (ASCF) support?
The system now defaults to English or another globally applicable fallback when a user's preferred language is not supported
In ancient Rome, soldiers were sometimes rewarded with a corona civica — a crown made from this plant.
What are oak leaves?
According to the CSM Competency Framework, name three of the six core skill areas CSMs are evaluated on.
What are Strategic Vision & Execution, Technical Acumen, Renewals Management / Internal Alignment, Professional Communication, Emotional Resilience, and Relationship Building?
How do you calculate Net Revenue Retention (NRR)
((Starting ARR + Expansions – Contractions – Churn) ÷ Starting ARR) × 100