What
Makes
Welcome
Call
100

True or False

members with SSBCI cannot purchase hygiene items with their Spendable Card.

False

Personal care items, such as hygiene items, can be purchased using the Spendables Card effective 2027.

100

True or False

Members with SSBCI can utilize Pest Control Services?

False

In-home pest control services are no longer offered effective 2027.

it is now Pest Control Items

100

True or False

A member with SSBCI can charge an electric vehicle?

True

This is new for 2027*

200

A member enrolls in another Medicare-sponsored plan and the enrollment is approved.

What happens to their WellCare enrollment?

CMS automatically processes the disenrollment from WellCare. 

200

When does the Annual Enrollment Period (AEP) take place each year?

October 15 - December 7

200

What document provides detailed information about a new member's plan coverage and benefits?

Evidence of Coverage (EOC)

300

What is the minimum number of transportation trips included in the new 2027 transportation trip package?

8 one-way trips

300

What is the difference between cancellation and disenrollment? 

Cancellation occurs before coverage becomes effective or before the OEV deadline; Disenrollment occurs after coverage is active.

300

A members enrollment is already active. The OEV cancellation timeframe has ended, and the member wants to leave the plan.

Which process should be discussed?

A) Cancellation

B) Provider Search

C) Disenrollment

D) OEV Verification

C) Disenrollment

300

During AEP, how many times can a member change their Medicare plan?

As many times as they would like until December 7

400

What SSBCI benefits are offered effective 2027?

Personal Care Items

Healthy Foods

Robotic Companion Pet

Pest Control Items

Rent and Utilities Assistance

Gas pay-at-the-pump

400

Who is the national PERS vendor for 2027?

Medical Guardian 

500

What are the new potential Dental Options?

Brass and Amber are new plans.

500

What is the purpose of a deeming period?

To allow members to remain in their D-SNP temporarily after losing Medicaid eligibility.

500

How many options does Fitness now have, and what are the options?

One Pass now offers two packages: Core and Premium

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