Policies & Procedures
Customer Service
Y Pride
Membership
Registration
100

The uniform while working at the Welcome Center

What is any Y shirt/sweatshirt and a name tag if I have one already.

100

What do you do when someone enters the building

what is greet them!!

100

What does the YMCA stand for

What is Young Men's Christian Association

100

Who needs to check in

What is EVERYONE. Period. 

100

Where can I find the registration dates for programs

What is session calendar

200

Members need to submit this to apply for MFA

What is a W2 or 2 recent paystubs.

200

What do you do if you do not know the answer to a members question

What is email or contact the director 

200

What age groups do we serve?

What is cradle to grave. Everyone! :)

200

What is needed to open a 3rd party membership 

What is form5, membership application, health ID #

200

When is program registration payment due

What is at the time of registration

300

The guest policy

What is 2 free visits with a current member and a single try the Y visit. 

300

What do you do when a member wants to terminate a membership

What is offer/review holds and MFA. Inform them of the 2 ways to terminate. (online or change form)

300

What is the name of our new summer camp?

What is Fox Cliff Summer Camp and Outdoor Family Center

300

Who can be on a 3rd party membership

What is the member covered by insurance program only.  

300

What's the process for child care registration 

Provide Pre-k physical and application, offer care4kids paperwork and Ruth's business card.


We do NOT process the application- forward to Ruth. 

400

What is required to enter the facility

What is a active membership

400

How to handle a refund request 

What is have them fill out a refund request form and email the director

400

What are the 3 pillars of the Y

What is Youth Development, Healthy Living and Social Responsibility

400

When do I count the cash drawer and shirts

What is at the beginning and end of every shift. 

400

What's the difference between summer camp and SACC registration

What is we process summer camp but not SACC

500

When can I be on my cellphone

What is ONLY once all tasks are complete and there is no one in the welcome center.

500

Handling balances at check in

What is inform the member of the balance and collect or schedule payment. 

500

Why does what you do at the Welcome Center matter?

What is you are the bridge between the Y and the community. 
500

Where can I find the digital forms and documents

What is the the membership folder on computer. 

500

How to register for private swim 

What is registration is closed. No waitlist either. 

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