Policies & Procedures
The uniform while working at the Welcome Center
What is any Y shirt/sweatshirt and a name tag if I have one already.
What do you do when someone enters the building
what is greet them!!
What does the YMCA stand for
What is Young Men's Christian Association
Who needs to check in
What is EVERYONE. Period.
Where can I find the registration dates for programs
What is session calendar
Members need to submit this to apply for MFA
What is a W2 or 2 recent paystubs.
What do you do if you do not know the answer to a members question
What is email or contact the director
What age groups do we serve?
What is cradle to grave. Everyone! :)
What is needed to open a 3rd party membership
What is form5, membership application, health ID #
When is program registration payment due
What is at the time of registration
The guest policy
What is 2 free visits with a current member and a single try the Y visit.
What do you do when a member wants to terminate a membership
What is offer/review holds and MFA. Inform them of the 2 ways to terminate. (online or change form)
What is the name of our new summer camp?
What is Fox Cliff Summer Camp and Outdoor Family Center
Who can be on a 3rd party membership
What is the member covered by insurance program only.
What's the process for child care registration
We do NOT process the application- forward to Ruth.
What is required to enter the facility
What is a active membership
How to handle a refund request
What is have them fill out a refund request form and email the director
What are the 3 pillars of the Y
What is Youth Development, Healthy Living and Social Responsibility
When do I count the cash drawer and shirts
What is at the beginning and end of every shift.
What's the difference between summer camp and SACC registration
What is we process summer camp but not SACC
When can I be on my cellphone
What is ONLY once all tasks are complete and there is no one in the welcome center.
Handling balances at check in
What is inform the member of the balance and collect or schedule payment.
Why does what you do at the Welcome Center matter?
Where can I find the digital forms and documents
What is the the membership folder on computer.
How to register for private swim
What is registration is closed. No waitlist either.