Welcome Center
What is one of the Welcome Center goals?
What is eliminate the number of times a student will need to go back and forth.
What is clearly explain the process for each item they need to complete.
What is explain what their next steps are after completing their action items.
What is connect students with the services they are requesting for.
After a student completes the CRC application, where can they find what their next steps are?
What is Get Started and Apply.
What is the student pin# used for?
What is to verify their identity?
A student has a counseling appointment and is checking in on Qminder, what should you tell the student?
Confirm that the student has an appointment with a counselor and verbally direct them to check-in at the counseling counter.
If a student states that they are here for their appointment with a Success Coach, where should they sign-in?
What is Qminder.
What is a Dual Enrollment Student?
What is someone who is a current HS student and college student OR someone who is in adult ed school and college.
Why would a student need to create a student pin#?
What is to verify their identity via phone, zoom, or in-person when they don't have valid government issued ID available?
A student/community member wants to use the computer to apply for student jobs. Can they use a computer in the Welcome Center?
What is yes.
If a student states that Financial Aid emailed them to submit a form, where should they sign-in?
What is Sars Trak or the Welcome Center?
Who should schedule and attend a New Student Orientation?
What tile in eServices can the student click on to create/reset their pin#?
What is the profile tile.
A student needs to print their homework assignment. Is the student allowed to print?
What is Yes
If a student comes in the Welcome Center and wants to use the computer to complete their homework, can they stay in the lab and where should they sign-in (if applicable)?
What is Yes, and Sars Trak.
What is another name for Opt-Outs?
What is List of Recommended Courses.
What tile and value can a staff use to verify if the student gave the correct pin# ?
What is the Admissions tile and the value, verify student Pin.
A student needs to upload their supporting documents for their Residency reclass/appeal form, how can you assist the student?
What is:
- ask the student if they're okay with you scanning the documents on a USB then you can help them upload it.
- Use their phone to take a photo and upload it.
- Use the computer station with the scanning program to upload the docs
A student comes in to the Welcome Center and they want to meet with the Residency staff to ask about their residency application, how can you assist the student?
What is ask the student to sign in to SARS Trak and have them sign in to their e-Services and email account.
What is the student educational plan.
What is check the issue date on the CA DL to make sure it's on or before the residency redetermination date.
An former student needs a copy of their degree they earned at CRC to show proof for work. How can you assist the individual?
What is let the person know that they can request for their official CRC transcript to submit, which is the fastest way to obtain. If they need their degree certification it may take up to 6 months for them to receive in the mail.