EOS
Where would I find the clients accident description?
In the injury tab
What are the boxes under the recovery plan called?
Life Areas
What percentage is weekly compensation paid at?
80% of a clients weekly income
Name 2 vocational programmes
Back to Work or Stay at Work
What is DOFI?
The date the client was first medically signed off work or the first date the client took time off work to seek medical treatment
Where would I see what injuries ACC is covering?
The medical tab
What are the names given to the programmes ACC have approved in the recovery plan?
Agreed Interventions
What is abatement?
ACC recalculates clients weekly payments in line with any additional liable income the client receives whilst on weekly compensation
What is a SAW
The Stay at Work (SAW) service helps clients to achieve an early return to work. It is for those clients who are returning to their current employer and need assistance with this return
In what section of the welcome conversation would I find the Expected Claim Outcome (ECO) dates?
Client goals
Where would I find the short term and long term rates?
Earnings & Exclusions period tab
What are 3 of the 5 Recovery Stages in SalesForce?
Accident/Acute, Rehab/GRTW, Adaption/VI, Stable & Closed
What are the 3 fund codes that can be used when setting up Weekly Compensation?
Earner, Work Injury, and Motor Vehicle
Name three key people who are commonly involved in a client's vocational rehabilitation team.
Any 3 - Client, Employer, Treatment provider, Vocational rehabilitation provider, and Recovery Team Member
What document highlights the clients rights and responsibilities while receiving support from ACC?
ACC165 Declaration of Rights and Responsibilities
Do we cancel or close a welcome task in EOS if we have been unsuccessful in contacting a client after multiple attempts?
Cancel the task - This ensures that a heartbeat feedback survey is not sent to the client who we have not spoken with
Can you name the 7 life areas?
Treatment, Vocational, Social, Cultural, Health, Engagement & Other
Can you receive weekly compensation if you are over 65 and suffered a physical injury?
Yes - You can continue to receive weekly compensation as well as NZSAQ, if you were employed at the time of the accident
True or False: The longer a client is away from work, the easier it is for them to successfully return.
False - The longer a person is away from work, the harder it can become to return to work
What are 5 of the tabs in the welcome conversation named?
Any 5 - Introduction, DRWC, Treatment, Support, Weekly Compensation, Work and Work Planning, Client Goals & Close Out
How would I add a recovery plan subcase in EOS if one is not present?
Click on add sub-case button up to and select recovery plan
What are 4 of the action types in salesforce?
Agreed intervention, Contact, Recovery Check-In, Reminder, Employer Welcome Conversation, Vocational Rehabilitation Pathway Conversations & Claim File Summary
What are the 10 non-negotiables
Bank Account, IRD Number, Tax Code, Work Pattern, Average hours worked per week, incapacity approved in EOS, incurred date in line with DOFI, fund code, hours worked prior to incapacity, Client's hourly rate (if available)
Does every client need vocational intervention?
No - Vocational programmes are tailored for clients that need specialised assistance.
What is the name of the document we send when we need more time to consider cover
CVR30