Call Status/Call Outcome
Call Status/Status Reason for if the member/spouse request a callback
What is Reached-Follow up?
Call is being recorded
What must be stated on all calls?
The Boy is Mine Singers
Who is Brandy and Monica?
Requester ID
What is you N#?
If it is the 2nd attempt and someone other than the member answers and the member is not available AND does not provide a time to callback
What is Not Reached?
Call Status/Status Reason for if the call is intercepted by a Robo/app
What is Not Reached-Phony Intercept?
Out-of-network/noncontracted providers are under no obligation to treat plan members, except in emergency situations. Please call our customer service number or see your Evidence of Coverage for more information, including the costsharing that applies to out-of-network services.
What is the OON disclaimer?
Let's Stay Together Singer
Who is Al Green?
Do not do this activity under no circumstances.
What is change the address?
If you reach the member and they are unable to verify HIPAA o The member is getting questions wrong/says they don’t have the information available
What is Reached?
Call Status/Status Reason for if you go over some or all of the talking points?
What is Reached-Completed?
Aetna Medicare’s pharmacy network includes limited lower cost, preferred pharmacies in. The lower costs advertised in our plan materials for these pharmacies may not be available at the pharmacy you use. For up-to-date information about our network pharmacies, including whether there are any lower-cost preferred pharmacies in your area, or consult the online pharmacy directory at
TV Music show that first aired in 1970
What is Soul Train?
We have to confirm the MBI to...
What is update an email address?
You reach a member that is unwilling to authenticate or refuses to provide any part of HIPAA validation
What is Reached?
Call Status/Status Reason for if there is a grievance on the profile
What is Not-Called Research?
833-943-5112
What is the callback number we leave on voicemails?
2025 Grammy Winner for Album of the Year
Who is Beyonce?
What is send out the EOC?
If, during your research, you find that our member has recently called in and discussed the topic, in detail, that you intended to discuss on your outreach
What is Not Called?
Call Status/Status Reason for if member doesn't want to continue and declines a follow
What is Reached-Member Not Interested/Member Opt out?
Created the New Jack Swing sound
Who is Teddy Riley?
EOC, Formulary, ANOC, Provider Directory, ID Cards
What is things we can send out via Quickbase?
If, during your research, you find that our member has recently been placed in an active hospice status
What is Not Reached?