AGA
What does AGA stand for?
Allianz Global Assistance
Which are your responsabilities as Travel Customer Service?
Answer benefit questions from policy holders, assist in the claim process and answer questions from potential customers.
Who Can Purchase From Us?
- The customer has to be a resident of the United States*
- Military personnel with an APO (Army Post Office) address
What program do we have in place that will allow the insured to cancel their policy if he/she doesn't want it any more?
Free Look Period
What does B2C stands for?
Business to Consumer
Where are the HQ for Allianz Global Assitance the Americas Region?
Richmond, VA
What is an underwriter?
A financial professional that evaluates the risks of insuring a particular person or item and uses that information to set premium costs.
Are underwitten by BCS?
New York, Indianna, New Hampshire, Connecticut and Washington
What program do we have in place that will allow the insured to cancel their policy if he/she has more than one policy for the same trip?
Duplicate
Explain the Online Sales Channel
Online Products are sold through airlines, 3rd Party websites and are specific to the selling entity. For example: Delta customers will only be sold a delta branded product
Where are the HQ for Allianz Global Assistance?
Paris, France
What is the limit of liability?
The most an insurance company would be financially responsible for providing coverage for an insured.
When is the 770 Rule elegible?
The customer did not go on the trip
The customer did not file a claim
What program do we have in place that will allow the insured to cancel their policy if he/she never intent to purchase this product?
Unintented Purchase
Explain the Retail Sales Channel
Retail products are sold Through Travel Agencies.
Where are the HQ for Allianz SE?
Munich, Germany
What is a covered reason?
pecific circumstance listed in the Certificate of Insurance as a legitimate reason for reimbursement. (Illness, accident…)
Where can a Non-U.S. resident purchase a policy?
Through a travel agency
There are 2 things that must match in order for you to cancel a policy for duplicate. Named them.
- Insured's name
- Travel Dates
Payment by the insurance company after the policy cancellation.
In how many countries we have oficces?
28 countries
What is a reimbursement?
Payment by the insurance company to make a policy holder “whole”. Places them back in the same financial status they were in prior to the loss. Insured must pay for services initially.
Which state has a free look period of 20 days?
North Dakota
The Free Look Period is named in two different ways according to the type of policy that our customer has. Named them.
- 10 Days Satisfaction Guaraantee
- Our Promise to You
What's a reimbursement? Elaborate.
Payment by the insurance company to make a policy holder “whole”. Places them back in the same financial status they were in prior to the loss. Insured must pay for services initially