Product Knowledge
Observations
What is a CI?
Do You Know Your Business?
Stitch In
100
The student will run out of funding and reach agg limit, student will complete degree faster and will affect grad rate
What is Career Pace?
100
Active Listening, Focus, Respect, Inspire, Deliver, Respond and Consult
What are the 7 Commitments?
100
A full conversation to conclusion
What is an interview completed (CI)?
100
5%/5%/0%
What is Appointment Management Conversion?
100
Bond, documents due & deadlines, follow up, and transfer
What is 1-2-3-4 documentation?
200
Students are prepared to integrate and apply organizational behavior principles within the workplace
What is Bachelor of Science in Psychology- Organizational Behavior?
200
The advisor attempted to receive confirmation that the student will apply
What is a conclusion?
200
Student agrees they want to go to school with CTU
What is a commitment to apply?
200
Dial the same buckets twice the same day, call all EST leads in the morning, and call all PST leads in the evening, utilizing robo rep
What is dialing with a purpose?
200
DAILY DOUBLE
What is the Time Management Quiz?
300
MSM-Project Management, BSBA-Project Management, MBA-Project Management and MSM-IT/Project Management
What are the programs accredited by the Project Management Institute's Global Accreditation Center (PMI-GAC)?
300
The advisor personalizes the feature and asks for the benefit
What is knowledge?
300
Monetary transaction strategy
What is the application fee?
300
TT/APPT/INT/CI
What is your Production Equation?
300
Johnny I understand that your biggest concern is FA but at this time I see you haven't even completed the appropriate steps to see what you could be eligible for so let's complete your FA docs and then decide if this is going to still be the right fit or not for you.
What is saving/recommitting a student?
400
DAILY DOUBLE
What is the Master's Advantage?
400
The advisor addressed any initial questions or concerns presented by the prospective student
What is a conversation?
400
Time-based, task assigned
What is an application deadline?
400
workable contacts
What is my pipeline?
400
Advisor transfers a student over to FA without being in front of a computer and has no questions
What is a FA don't?
500
1) BSIT, BSIT-E, MSCS or MSSE through CTU 2) Bachelor of Science in Computer Science from an outside institution 3) Bachelor of Science in Information Technologies from an outside institution 4) Bachelor or Master's Degree (in anything) + satisfaction of the Experience Requirement **The Experience Requirement is at least 2+ years of CS or IT experience. **Requirements should be able to be verified with Unofficial Transcripts and Resumes
What is a requirement for MSCS and MSIT?
500
The advisor allowed the prospective student to identify their needs and find out what is important to them in choosing a college
What is guidance?
500
A CI that takes longer than 7 days to enroll
What is a "workable CI/workable contact"?
500
Went over on a call 20min into my follow up time while on queue and a change is needed.
What is adjusting my IEX schedule?
500
LIBRARY: Monday-Saturday 1:00pm - 9:00pm CT TECH SUPPORT: 24/7 STUDENT ADVISING: Monday-Thursday 9:00am - 7:00pm CT Friday-Saturday 9:00am - 5:00pm CT Sunday 12:00Noon - 5:00pm CT ADMISSIONS: 24/7 CAREER SERVICES: Monday-Friday 9:00am - 5:00pm CT FINANCIAL AID: Monday-Thursday 9:00am - 6:00pm CT Friday 8:00am - 5:00pm CT Saturday 9:00am - 4:00pm CT STUDENT ACCOUNTS: Monday-Thursday 8:00am - 7:00pm CT Friday 8:00am - 5:00pm CT Saturday 9:00am - 3:00pm CT PLA-Registrar: Monday 9:00am - 6:00pm CT Tuesday-Thursday 9:00am - 7:00pm CT Friday 9:00am - 5:00pm CT Saturday 9:00am - 4:00pm CT Sunday 12:00Noon - 5:00pm CT
What are the live chat department hours?
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