Acronyms
The new app enabled technology enabling customers to place their order ahead of time and receive their order fresh when they arrive
What is ROA?
How many geofence sizes are there currently in the US?
This is the average standard assembly time for our core breakfast sandwiches
What is 15 seconds
McDouble (no onion) and a frozen coke
This is our newest team member who enjoys golf & water skiing
Who is Gabe
Part of Voice Surveys where a customer experienced a problem from the bottom two boxes
What is EPB2B?
What service channels does Ready on Arrival support?
What is Front Counter Take-Out, Dine-In and Curbside Service Channels?
For ROA this metric can be used to indicate whether a customer receives their food in a timely manner once arriving at the restaurant
What is Arrive-to-Present
Breakfast burrito in the AM
Big Mac during rest of day
Who is Dave
This team member spent 18 years on the Chicago Bears season ticket waiting list, only to witness the double-doink in person
Who is Lisa
Strategic technology solution, developed in partnership with IBM, designed to improve operational efficiency and the Drive-thru experience for both guests and crew.
What is AOT?
On average, for every 10 crew trained on the ROA Simulator, the curbside arrive to present time went down by how many seconds?
What is 2 seconds?
This Drive-Thru metric has a target of 120 seconds
What is OEPE?
Double Cheeseburger and 2 large fries. Why 2?
Who is Luke? The reason for 2 large fries is because my young children always want to "taste" my food and they end up eating all my fries, and I don't get to have any!
This team member has played against a few semi-pro soccer teams.
Who is Heidi
Governance board where anything that touches a restaurant in any way - product, process or promotion goes through this board and needs approval before implementing.
What is GSET?
How many of the field offices transactions are over 60% for our ROA Ops Hero KPI (Food Wait Time under 3 mins AND Arrive to Present under 3 mins?)
What is 6 out of the 10 field offices are over 60%?
These hours are included in the "Peak Lunch" daypart
What is 11am-2pm
McCrispy Chicken Meal
Who is Mike
This team member spent 15 years in healthcare before jumping to the Golden Arches
Who is Luke
A forum in which operations leadership are informed early in the process of a new initiative that may impact US Restaurants.
What is IPOR?
Why are the unassisted fulfillment channels for take out orders so important?
What is giving the crew more time to assist in other areas of the restaurant by allowing the customer to pick up their order on their own on the unassisted pickup shelf.
What ownership group at McDonald's currently has under 100% TTM crew turnover?
McOpCo!
Filet-O-Fish & a 6 piece nugget w/ bbq sauce
Who is Eric
This team member is about to spend their well deserved sabbatical hiking in Colorado!
Who is Dave