MENU KNOWLEDGE
CUSTOMER SERVICE
TASTE OF PARADISE REWARDS
SPECIALTY DRINKS
HEALTH & SAFETY
100
The option of half sandwich and salad, soup and salad, or soup and sandwich.
What is a UP2?
100
What do you say to when customers walk through the bakery doors?
What is Welcome to Paradise!
100
Activation
What is cashier swipes card at register to activate
100
What 3 types of milk do we offer for our drinks?
What is 2%, Skim milk, and soy.
100
Because gloves aren't allowed to be used behind the counter during hours, what do cashiers use to prevent touching food?
What is bakery tissues
200
How many ounces are in a cup, bowl and bread bowl of soup?
What is 8oz, 12oz, and 8oz.
200
In order for a customer to recieve their 13th entree for free, what do need to have?
What is Taste of Paradise rewards card
200
Registration
What is telling the customer to go online to Paradise Bakery to register with their information to start collecting points
200
How do you make a frozen carmel? Include measurements.
What is 6 ounces mediterranean blend, three pumps carmel, and tan scoop of ice. Blend on setting 3. Whipped cream and chocolate topping.
200
Sanitizer buckets are good for how long? How do you mark the expiration time?
What is 2 hours, and day dots.
300
Smoked, lean ham, egg and cheese on Whole grain bread
What is the Power Sandwich
300
Located at the end of your recipt
What is the performance survey, when filled out customers have the chance to win $2,000
300
Rewards for entrees
What is after every 12th entree, the 13th is free
300
What drinks require whipped cream?
What is Peppermint Mocha, Peppermint hot chocolate, Cafe Mocha, Carmel latte, and hot chocolate.
300
If you are under 18, what are you prohibited from using?
What is bread slicer, bagel slicer, and knives.
400
Name the cookies in pre-boxed dozens
What is 4 chocolate chip, 2 macadamia nut, 2 oatmeal, 1 candy, 1 sugar sprinkle, 2 snickerdoodles
400
Where would you look to find out if certain menu items contain an ingredient the customer is allergic to?
What is the Nutritional Guide
400
You swiped a rewards card and the register didn't ask for a name or table number for their order. How do you fix that?
What is messaging in a name and/or table number on food item
400
What is the difference between cappuccinos and lattes?
What is cappuccinos are lighter (half milk, half foam) and lattes are heavier (quarter milk, foam cap)
400
If a bagel gets caught in the bagel slicer, how would you push it through?
What is the bagel wand
500
What are our vegetarian soups?
What is black bean, creamy tomato, and garden vegetable with pesto
500
Procedure for answering phone-ins
What is "Hi thank you for calling Paradise Bakery on Grant and Swan, this is _____. How may I help you?" Then take down a name and number, take order, let customer know when order will be ready for pick up. Enter order, give ticket to the line.
500
A customer forgets their card at home, can they still get rewards? If so, how?
What is entering their phone number
500
How is the mediterranean blend made?
What is 2 quarts half and half to 5 cups mediterranean mix
500
Where can you look up any information about the chemicals you are using in the store?
What is the MSDS (Material Safety Data Sheet) located in the back of the house
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