Welcome
What are the three products offered by Perpay?
Marketplace
Perpay +
Credit card
What do we need to receive before an order can be shipped?
First Direct deposit
What are three main tools used in the admin page?
User Account Tools
Duplicate Account Tool (s)
Other
Where can new users go to learn how the Intercom platform works and explore its features?
The Intercom help center
Internal jargon refers to specialized words, acronyms, or phrases that are commonly used within a company or professional group but may be confusing or meaningless to outsiders.
Along with 95 members, Perpay also has ___.
An office dog.
Perpay’s partnership is with what card brand?”
Mastercard
What is the purpose of the Communication tab?
It’s used to keep a record of marketing communication emails that have been sent.
What platform does Perpay use as its main customer support outlet to answer questions, publish helpful articles, and track data?
Intercom
What is the meaning of Identity verification ?
The process of proving a person's claimed identity is genuine, real, andbelongs to them,
typically by comparing personal information and credentials against trusted sources.
Perpay was established in what year, and by whom?
Perpay was founded in 2017 by CEO Chris DeMarco
Customers must remain within their ____ in order for an order to be approved.
Available Spending Limit.
Which tool do we use to identify possible duplicate accounts when a customer can’t verify their account?
Dedupe Tool
What title do you have when a chat is assigned to you?
Assignee
Give two examples of internal jargon used in Perpay Core.
Pinwheel
Fraudit
What is our mission?
To provide access to a better financial future through simple and inclusive products.
Which three brands does Perpay carry products from?
Apple
Samsung
Ashley Homestore
Nike
What are the four sections displayed on the admin page?
General
Marketplace
Message & Notes
Communication
List four details shown in the user databar.
User's Name
Phone
Borrower URL
Tier
What is the meaning of Charge off?
Perpay has written a debt off as a loss because the borrower has made no payments for a
prolonged period. Customers are still legally obligated to pay the debt.
What is the meaning of Pinwheel ?
Pinwheel is a company that attempts to automate the direct deposit setup process.
What are two ways a customer can set up fast and reliable payments?
A customer can set up payments manually or through Pinwheel.
Which two key pieces of information are shown on the Marketplace account detail tab
Outstanding balance
Next Deposit Date
What is an SLA?
Service Level Agreement
What is the Perpay Marketplace, and how does it allow users to shop?
It’s an ecommerce platform where users can shop top brands and pay over time through their paycheck, with no interest or fees.