About SC811
When is SC811 day?
August 11th
When is a Remark able to be processed?
if the marks have been destroyed by weather and/or another company has destroyed the markings
When is the Draw Circle tool used?
Single addresses and intersections
True or False........Pertinent information that needs to be changed can be done with a secondary action.
False. If pertinent information needs to be changed and new ticket needs to be processed.
True or False......CSRs who work for SC811 work all throughout the state of South Carolina?
True
Who is our executive director?
Misty Wise
When is a No Show able to be preformed?
When the three full working days have passed a member operators have not responded
What tool is used to map Railroads?
Draw Line
What are the two ways to process a locate notice?
Calling into SC811 or by using the website SC811.com
What is the system used by CSRs that present the incoming calls?
Five 9
Name the two Learning and Quality Specialists
Kate Mabe and Miranda Jones
If the markings are still visible and the dates just need to be extended, which Secondary Action is to be taken?
Update
What tool is used to map side by side properties?
Draw Polygon
How many addresses/properties that are side by side go on one ticket?
Up to 5
What utility is represented by the color red?
Electric
True or False......Applauz is a website app used to praise members of the SC811 tema
True
When is a Resend processed?
IF the markings are incorrect, incomplete or not present
What is the max footage that can be processed on one ticket?
1,320 ft
What are the reasons an Emergency can be processed?
danger to life, health or property
Interruption of Essential Utility Service
Blockage of Transportation Facility
How many teams are there to break up the CSRs
Two. Call Center team 1(Rosalind) and Call Center 2(Candace)
True or False........There is a survey on SC811.com that the callers can take to talk about their experience
True. it is called Dig or Drag
When does a ticket need to be cancelled?
if work is no longer taking place or if there is an error on the ticket that needs to be corrected
When completing a Power line right of way ticket what is placed in the street/address field?
Unknown
Name the points of a roadway ticket.
Starting point
footage
direction
what is being marked (right, left or both)
which road is being marked
How many steps are there in the process of Positive Response?
5