Recipes
What is the grasshopper recipe?
What is:
1/2 scoop jade yea
2 oz lychee syrup
reg/less sugar
any ice
2 oz cucumber juce
Earl grey
What is: tea from Britain, aromatic with a hint of citrus
What is CARE?
What is:
Create relationships (talk to customers, remember regulars)
Acknowledge customers (greet them:welcome)
Reduce the wait time, move the drink line
Empathize w/ customers (I am so sorry about that, let me fix that for you)
When was Teaspoon™ established?
What do you say when a customer walks into the store?
+what you say if you can not help them right away?
What is: Hi, welcome to Teaspoon! We will be with you in just a moment.
How much classic milk goes into the liquid gold?
What is: 3oz
High Mountain
Grown exclusively in eastern Taiwan where weather and high altitude create a
unique flavor
If you are allergic to dairy, can you have the classic milk? Why or why not?
What is:
No, because the classic milk has contains traces of dairy
Who are the two co owners of Teaspoon?
Who is: Amy and David
When a customer does not like their drink, what is the correct course of action?
What is: apologize and offer to remake drink, make new drink, or offer a refund.
White Crystal
What is:
-Flat scoop of WHITE grape oolong tea
-any sugar/ice
-crystal boba
White Grape
Sweet and aromatic with a light, floral, and natural grape flavor
Can you get popping boba in hot drinks? Why or why not?
What is: No, because the popping boba will soak up the hot tea and burn your mouth when it pops.
What is:
Los altos
What are the necessary questions you ask a customer when they want to order a custom tea?
What is:(explain if they dont know)
Would you like milk or no milk?
How sweet would you like that?
Would you like any toppings with that?
Would you like that iced or hot?
How many oz's of each syrup do you put in the regular sweet mojito?
Whats is:
1oz strawberry
1oz peach
1/2 oz lychee
1oz mango
Assam
What is: tea originated from India, has a malty flavor
What do you always have to ask the customer while you are at the POS? (or else we will be fined)
What it: is this for here or to go?
What do you have to inform the customer of when they buy giftcards? What is the minimum amount a customer can fill.
What is: Only redeemable at Teaspoon Milpitas, $25
What do you do when a customer spills their drink?
What is:clean the spill, put out the wet floor sign, & remake the drink
How many oz's of each syrup do you put in a LESS sweet mojito?
What is: *trick question* the same amount lol just put 1 oz of mojito syrup instead
1oz strawberry
1oz peach
1/2 oz lychee
1oz mango
Genmaicha
Green tea with roasted brown rice and provides a toasty aroma and nutty flavor
What is FIFO? explain
What is: first in first out
Where is the high mountain originated from?
What is: high mountains in taiwan
What are examples of:good notes
What is:
Thank you!
Have a great day!
Take care!