Urgent or NAH?
Before assigning HVAC service for weak airflow or poor cooling/heating, this common item should be checked because it may be dirty, clogged, missing, or overdue for replacement.
What is the HVAC filter?
This is the system residents should use to submit maintenance requests.
What is Property Meld?
After assigning a vendor in Meld, the MC should confirm this before assuming the job is moving forward.
What is vendor acceptance?
A resident says the kitchen sink drains slowly, but there is no active leak and no backup into another fixture. This simple removable part under the sink may be clogged with debris.
What is the P-trap?
When a garbage disposal is humming but not spinning, this small button on the bottom of the unit may need to be pressed after the unit is turned off.
What is the garbage disposal reset button?
This should be used instead of side conversations when documenting official maintenance progress.
What is the Meld chat?
A vendor has not responded after being assigned. The MC should follow up, document the attempt, and do this if there is still no response.
What is reassign or escalate?
A resident says a smoke detector is chirping every minute, but there is no smoke or fire. This is the most common cause.
What is a low battery or end-of-life detector?
If outlets in a kitchen, bathroom, garage, or exterior area stop working, this type of outlet or breaker should be checked and reset before dispatching an electrician.
What is a GFCI?
These must be uploaded in Meld before a vendor invoice should be approved for payment.
What are before and after photos?
A vendor was assigned to repair a disposal, but the resident says the sink is also backing up on both sides. This is the issue detail that may change the scope from disposal-only to drain-related.
What is a possible clogged kitchen drain line?
A resident says the refrigerator light is on, but the door is not sealing tightly. This flexible rubber strip around the door should be checked for gaps, debris, or damage.
What is the door gasket?
A resident says half the kitchen has no power after using the microwave and air fryer at the same time. This is the likely item to check before dispatching.
A resident says half the kitchen has no power after using the microwave and air fryer at the same time. This is the likely item to check before dispatching.
If a resident is unresponsive, the MC should document contact attempts, dates/times, method of contact, and inform who?
What is the PM team?
A resident reports a dryer is running but not heating. Before assigning the vendor, the MC should note whether it is gas or electric and ask about this common maintenance issue.
What is a clogged lint trap or dryer vent?
A resident says the toilet keeps running. Before assigning a plumber, the MC should ask whether the flapper, chain, float, or this part inside the tank appears stuck.
What is the fill valve?
A resident says the AC is running nonstop, the home is not cooling well, and one room has weak airflow. Before dispatching HVAC, the MC should verify filter condition, thermostat settings, supply/return vents, recent changes, and this visual clue near the indoor unit or drain line.
What is water, ice, or signs of a clogged condensate drain/frozen coil?
A Meld is sitting with a vendor assigned, but no appointment is visible. The MC should confirm vendor acceptance, appointment date/window, resident availability, and update this field or note.
What is the scheduled date or appointment ETA?
A general handyman was assigned to troubleshoot flickering lights in multiple rooms. The vendor reports warm outlets and a breaker that trips immediately when reset. This is what the MC should do next.
What is stop general handyman troubleshooting, assign a licensed electrician, document the safety concern, and escalate if urgent?
A resident says a faucet has low flow, but both hot and cold still work. This small threaded part at the faucet tip may be clogged with sediment.
What is the aerator?