Beyond the Bolts
SS...IDK
Flock of Nerds
Don't Take it Prisonally
What is That!?
100
It's the all-in-one, but not an iPad. A way for two parties to see each other with out being face-to-face.
What is View Unit
100
When information conflicts, this is the source of truth for most all
What is Backoffice
100
Jordan, but not Michael
Who is Jordan Chipman
100
It's 10 digits. It's important to keep communication going. It's graded on the scorecard
What is a callback number
100
Option 2 on the Inmate IVR
what is Prepaid Calling Cards
200
refill the battery life of 10 iPods and 5 ipads with this
What is a 5 10 Combo CU
200
An often forgotten in the day to day system, but so helpful when needing to see a little more information, esp for Calling Card reports.
What is Facility Manager
200
He's one of the last to escalate directly to, leading of team of masterminds
Who is Hans Hagen
200
Instant is better, but more than this amount of time, things start to get sketchy for SLAs
What is 24-48 hours
200
Pin Debit, Direct Pay, Calling Cards- they are funded to use on this
What is ITS
300
L2 would be most familiar-- "131" "101" "121" "151" "161" are used as the last of this when setting up devices
What are octet of the IP Address
300
*DAILY DOUBLE* Inmates get 6 free minutes. $0.05 a minute after that. And may have to pay an additional fee before using these on this platform
What are paid services on the AXXS software
300
They started from the basement now they are here
who is Jim and Cathie Engle
300
The red line of doom on a customer's account, indicates that customer can't make a purchase until it is repaid.
What is Fraud
300
These balances belong to the FF customer
What are DP, VV prepaid, Email