The Journey
What is the Continuum Of Care in regards to Zoetis' portfolio of products?
We focus on innovative solutions that predict, prevent, detect and treat diseases — what we call the Continuum of Care.
Before the i-STAT Alinity there was the ______ ?
i-STAT1! (June 2024 Customers alerted, end of repair)
DAM? DSS? TM? SAM? RBM? TSV?
Diagnostic Account Manager, Diagnostic Sales Specialist, Territory Manager, Strategic Account Manager, Regional Business Manager, Technical Service Veterinarian
Who ya gona call... when you're at an install and your OptiCell won't update?
Do we make/sell blood tubes?
No
Where does Diagnostics fit in this Continuum of Care?
Detect
Before the VS2 JenII there was the ______ ?
VS2 NGA! (June 2024 Customers were notified: July 1 2024 EOR and Selling Warranty, June 30 2025 EOW Support, Dec 31 2024 EOS)
POA? NPOA?
Plan Of Action, National Plan Of Action
Who ya gona call... when an account asks you questions about their autoshipment?
Customer Support (Diagnostic Devices)
Do we work on analyzers that are out of warranty or third party purchased?
Yes, once a form is signed - basic work.
Zoetis has 8 core species we support, what are they?
Dogs, Cats, Horses
Cattle, Poultry, Swine, Sheep
Fish
Before Imagyst AI Urine our only urine sediments analyzer was the _______ ?
SA! (Sunset plan in the works...)
TS? CS?
Technical Support, Customer Support (might also see DxDevices)
Who ya gona call... when an account asks you for a buy out?
DSS & RBM!
Do we ever take analyzers with us?
No, unless DxDevices or RBM specific approval
When did Zoetis acquire Abaxis?
July 31, 2018
Before AlphaTrak3 (AT3) there was________ ?
AT2! (No longer supported.)
ISCL? CSC?
In-Service Checklist, Customer Support Communication
Who you gona call... if you have a results discrepancy case? (Answer Hint: 2 people!)
Technical Support & TSV!
Do we credit for expired product?
No... unless falls into our policy around short dated products.
What innovative analyzers has Zoetis brought to market since we bought Abaxis?
Imagyst (7 platforms!), Hub, OptiCell
(& AT3, InCoag, VUE+)
Before the HM5c there was ________ ?
HM5!!! (White!) (EOR and no Enzymatic Cleaner or reagent lines w/ luer lock)
OOW? OBF? (& my personal favourite:) OOO?
Out Of Warranty, Out of Box Failure, OUT OF OFFICE!!!!
Who ya gona call... if in 6 months from now you have your first i-STAT Alinity install coming up and you feel overwhelmed?
Kai!!!!
Do we have accurate, innovative analyzers that help animals and the humans around them everyday?!
HECK YEAH