Cash Controls
When buying 100's and 50's when do you have to count and how?
After initial bulk count, fine count (hand or machine) IMMEDIATELY with the seller.
Who Can Request to Add a Signer?
Beneficial Owners
Business Controllers
Can the sole control custodian hold on to the ATM fob all day?
YES
I have a Drake tattoo
JESS
What denominations get fine counted either by hand or by machine?
100's 50's 20's 10's
Should Qualifile be ran on a new customer who is a controller on a business account, even if they have no ownership?
YES
When does the dual control team have to return the fob to the dual control key box after servicing the ATM?
IMMEDIATELY
Can you open accept shipment under individual control?
YES. The custodian can as long as the back is not open.
What Forms are Stored in the Business File?
If I find a debit card on the lobby floor during the morning sweep, I must...
Follow lost and found procedures
What is the current limit for withdrawals at the drive up as per policy?
NONE.
Use your judgement.
Examples of when to ask someone to come in:
When calling CPR is necessary/required
When using a passport or passport card as primary ID
Non-customers
Who Can Close an Account ?
Who can have the full combo of a main vault door?
ALL ASSOCIATES
Can you purchase a cashier’s check with cash for a customer without making a deposit first?
Yes. This is for customers only. No need for paper trail.
TRUE OR FALSE: If the business doesn't have any active accounts or has been a customer less than 30 days, screen them through BizChex
TRUE
When a wire does not go out the day it was initiated, the branch MUST...
Document on the wire form that you have contacted the customer and they are aware of the delay (date and initial)