Poles & Wires
Watcha Gonna Send
Why is It So High
Potpourri
The Source
100
I am the high voltage line that brings electricity from a power plant to a substation
What is Transmission line
100
Customer has no power whatsoever...we would issue an______________
What is Outage ticket in COE
100
The number one factor for fluctuations in electric bills is generally ____________
What is the Weather
100
The pathway to view where a Transfer Debit came from is______________.
What is Actions/Account Actions/Accounts Receivable/Vew Transfer History
100
Who is the electric provide for Wauchula? 
What is City of Wauchula
200
What type of lines distribute electricity from the substations
What is distribution
200
Inside lights seem to be going bright and dim... appliances are running erratically
What is Voltage Problem 
200
Name three thermostatically operated appliances inside the home.
What is HVAC system, water heater, refrigerator.
200
The pathway to view or maintain obligations is__________________.
Actions/Premise Actions/Service Orders/Maintain Obligations
200
What is the physical address for Walsingham Operating Center?

What is: 12600 Walsingham Rd., Largo, FL 33774

300
The wire coming from the transformer to the home of business is called the: 
What is Service Line or Service Drop
300
Car hit a pole, people are trapped inside by power line laying on the car
Extreme Urgency: Life Threatening
300
Air Conditioning generally contributes approximately _____% of the bill.
What is 54%
300
One returned item will cause an account to become DNAC if the account is ______________.
What is less than 12 months old.
300
A customer can make Duke payments in Lake Wales at _____________
What is Tip Top Food Mart and Walmart
400
A Residential Service Drop is made of three wires intertwined, Two:__________ and One:___________
What is Hot legs of 120 volts each and Neutral wire
400
Customer reports trees are interfering with power lines running from pole to pole in the back yard
What is Tree Trimming
400
A Heat Pump is generally less costly to operate because it __________ whereas a standard heating system uses _________ to make the air hot that comes out of the vents.
What is Pulls warm air out of the outside atmosphere, high wattage heat strips,
400
What is the criteria to come off of DNAC? 
What is a review after 12 months of the last returned item and there is no more returned items, no CNP's, no more than one late notice and no more than 2 eligible for cuts
400
What will a new customer need to register their account online with Duke Energy___________?
An Email address and a password created.
500
When talking about service responsibility, Duke is responsible for the __________ and the ________ the customer is responsible for the other equipment,
What is Service Drop and Meter
500
Customer says most everything in the home is working except larger appliances and  a couple of circuits of lights
What is an outage/Part Power
500
Washing a load of clothes in COLD water will typically cost about ______, washing the same load in HOT water will cost about _____.
What is 5 cents, 75 cents
500
I am good samaritan wanting to pay for a friends electric bill. What information do you need from me to provide the amount needed to be paid?
What is My Name, COR's name, Account number OR service address.
500
All Media inquiries should be directed to: 

What is the media line:  800.559.3853 (DUKE)


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