EPISYS
Starting 10/11/2021 all new members will get a overdraft limit of what amount? That cannot be altered unless its being removed from the account.
$300
If a mbr calls to set a pin on their debit card and are unsuccessful, what steps needs to be done?
If mbr has done more 3 attempts they will be locked out for 24 hours. You will have to go to visa and reset the attempts to 0 and they will need to wait the 24 hours to try again.
What are the qualifications for Defer a Payment?
1. Mbr must have made 6 consecutive payments on time.
2. Loan must be in good standing
3. If mbr has GAP coverage on the loan, they will need to review their GAP contract as it may not include skipped payments.
A mbr has a reoccurring (ACH) payment to Verizon, set to pull on the 3rd of the month from his checking. The mbr wants to completely stop this payment and todays date is June 1st. What must be done to stop this payment?
Stop pays take 3 business days to process, we could stop the next reoccurring payment for July but the mbr would need to contact Verizon to stop the payment that is due to debit on June 3rd since we will not catch it in time.
When setting up a external account in OLB, what steps must be done before a transfer is done to that external account?
The mbr must verify the test micro deposits that were sent to the external account in the wellby app.
What additional step must be done in addition to updating the mail code in Episys, to ensure paper statements are received?
Check Doxim for registration for E-statements, if enrolled, they must be deactivated.
In what cases do we increase the ATM card limit?
NEVER, We never increase the ATM limit under no circumstance.
Mbr calls in because he wants to remove his daughter from his credit card, she is listed as a Authorized User...What must be done? And does the Authorized User needs to sign the form?
The remove a Authorized User from a credit card, the form must be completed and signed by the mbr only.
What is needed to look up a mobile deposit image in Image Center? And in what field do you enter the #?
1.The Trace number tied to the mobile deposit in the transaction history.
2. Enter trace in DIN field listed under the Select Field option.
3. The amount or date of the deposit.
Once logged into Banno, under what tab can you see when a mbr last logged in?
Under ACTIVITY and on the main PAGE under ABOUT
In what 2 systems can you look up ACH rejections?
OpenText & Episys
What are the card limits for Wellby Early Start and Achievement Cards?
$200 ATM
$400 PIN
$400 NON-PIN
In Ipay, under which menu option can you see detailed information about the account, payees or any recent changes?
Under Subscriber Notes.
You will be able to view if a payee was removed and the reason why and other account changes.
These are entered by the ipay reps to communicate with us.
What 4 required fields are needed to enroll in OLB?
1. Social Security Number
2. MBR#
3. Email
4. Phone Number
(All of this info must match what is on file)
Why would the mbr use the online payment center?
To make a payment to any wellby, credit card, auto loan, personal loan, from a external FI. Also known as Bacon Pay.
What are some ways you can look up a mbr in the search field in episys?
SSN ex. #123456789 - card number ex. ^4607530023457689 - name ex. Johnson,James - MICR or mbr# - VIN#
What MUST be listed in visa in order for the mbr to set up a PIN?
A home number. If the mbr has a CELL and not a HOME number thats fine as long as the CELL is listed under HOME in visa.
When a mbr is buying crypto currency, what is the max days we can add a suppression?
3 days.
When account fraud occurs on an account what form must be completed for credits/debits to post to the new account number?
Authorization to Clear form.
What is the daily limit for external transfers?
$5000 per day.
What are 3 high risk oowqs?
When was your last ATM withdrawal?
What is the amount of your direct deposit?
What other accounts are you joint owner?
What automatic withdrawals do you have from this account?
What is the amount and date of your last withdrawal?
Where do you receive your direct deposit from?
Where at in Visa do you good to get more details about why a card was declined? Ex. What zip code was entered.
Click on the transaction dollar amount in blue, click view details, then select authorization data.
Mbr is traveling to Mexico and is taking his vehicle with him. Which department do we need to reach out to and what is the process?
What is the timeframe for disputing a ACH/Debit card transaction?
60 days.
What are the mobile deposit $ amount limits? (Trick question)
The deposit limit is $7500 per check with a aggregated deposit limit of $10,000 per day.