GENERAL
REGISTRATION
REGISTRATION
WHAT IS THE MAIN PIECE OF INFORMATION A MEMBER NEEDS TO REGISTER FOR WELLCARD?
THEIR GROUP ID
CAN A MEMBER REGISTER WHO HAS NEVER RECEIVED A GROUP ID?
NO- WELLCARD IS NOT AVAILABLE TO THE PUBLIC AND THEY MUST CONTACT A CONTRACTED DISTRIBUTOR
CAN WE REGISTER MEMBERS ON 3RD PARTY PLATFORMS IF THEY ARE HAVING TROUBLE ACTIVATING?
NO- THE MEMBER MUST REGISTER THEMSELVES
WHERE WOULD A MEMBER GO TO UPDATE THEIR INFO ON THE WELLCARD WEBSITE?
HOW DOES A MEMBER RECEIVE THEIR GROUP ID AND/OR MEMBER ID?
FROM THE PERSON WHO ENROLLED THEM. THEIR AGENT/EMPLOYER/GROUP.
WHAT ARE THE GROUP CODES FOR VSPSIMPLE VALUE MEMBERS?
SIMPLEA & SIMPLEB
TRUE OR FALSE:
IF A MEMBER IS HAVING TROUBLE REGISTERING, WE CAN REGISTER FOR THEM TO MAKE IT EASY.
FALSE. WE WANT MEMBERS TO REGISTER ON THEIR OWN. PLEASE CONTACT ANGIE FOR SPECIAL CASE SITUATIONS.
NAME SOME REASONS YOU WOULD FIND MULTIPLE ACCOUNTS FOR THE SAME MEMBER IN CHICONNECT?
THEY REGISTERED WITH AN INCORRECT GROUP ID OR E-MAIL ADDRESS.
PRIMARY CARDHOLDER'S SPOUSE OR DEPENDENTS REGISTERED WITH THE SAME ACCOUNT INFORMATION.
THE MEMBER WAS GIVEN A WELLCARD BY MULTIPLE EMPLOYERS OR GROUPS.
GROUP ID MM109901 IS RELATED TO WHICH GROUP?
MASSMARK/ AVON
WHICH OF OUR GROUPS REQUIRE REGISTRATION ON A 3RD PARTY PLATFORM?
MASSMARK/AVON
NATIONAL GENERAL/ LIFE ASSOCIATION
CAN WE GIVE A VSP SIMPLEVALUES'S MEMBER THE GROUP ID IF THEY DONT HAVE IT?
YES WE CAN
NAME THE STATES WELLCARD IS NOT AVAILABLE IN.
WA, MT & VT
WHAT DO WE SUGGEST A MEMBER USES AS THEIR USERNAME DURING THIER INTIAL WELLCARD REGISTRATION?
THEIR E-MAIL ADDRESS
WHAT IS THE GROUP ID FOR NFL ALUMNI MEMBERS?
NFLALUMNI
IF A MEMBER STATES THEY HAVE ALREADY REGISTERED, BUT YOU CANNOT LOCATE THEM IN CHICONNECT, WHAT ARE SOME QUESTIONS WE WOULD ASK THE MEMBER?
ARE YOU THE PRIMARY CARDHOLDER?
WHAT EMAIL ADDRESS DID YOU REGISTER WITH?
WHAT WEBSITE DID YOU REGISTER ON?
DO YOU HAVE A MEMBER ID NUMBER?
WHAT GROUP ARE YOU WITH? (THIS WILL COME LATER WITH TIME AS YOU BEGIN TO RECOGNIZE THE GROUPS)
ARE WELLCARD SAVINGS AND VSP SIMPLE VALUES THE SAME THING?
YES, VSP SIMPLEVALUES IS A WHITE LABELED WELLCARD.
WHAT IS THE MAIN WELLCARD CONCIERGE PHONE NUMBER THAT MEMBERS CALL?
888-294-9978
IS THE WELLCARD LOGIN PAGE CASE SENSITIVE?
YES
GROUP ID LIFEASSN IS RELATED TO WHICH GROUP?
NATIONAL GENERAL/ LIFE ASSOSIATION (MERITAN)
WHAT IS THE PHONE NUMBER MEMBERS CALL FOR VSP SIMPLE VALUES?
888-512-3210
DOES THE WELLCARD EXPIRE?
NO