Your WA Team
In-store problems
Subjects I learned Today
WA composure
Clinical services
100
Your WA Leads
Robert and Patty
100
Your manager asks you to cover lunches and breaks on the register- what Is your response?
I'd be happy to help but I have to get Alan's approval first. I will call him now. :-)
100
Tools to use
Ipad, ipad apps and e-forms
100
things I need to do to show I am approachable
Smile, uncross your arms, pay attention to body language, make sure you are clean
100
Types of clinical services
MTMs EQUIPP immunization clinics pharmacist consultations
200
Your Outreach trainer Bonus: What store number?
Raya at store 5666
200
what if you are asked to mop the bathrooms?
I was told by Alan and my wellness leads that I shouldn't be cleaning the bathrooms but I'd be happy to help cashier for 5 minutes if you are short-handed
200
Main topics today
outreach and engagement
200
A customer yells at you, how do you react
as calmly as possible- get a manager if you feel things get out of hand
200
who is your clinical manager? (first and last name)
sonal Desai
300
Your In-store and engagement trainer
JaManda Lindsey
300
My manager wants me to work before 9a or after 7p but I was told that is not condusive to my success or the success of the store
talk to Alan
300
Planning, Activities, Contacts, Evaluation
What is the PACE PROCESS
300
colors not to wear
colors other than navy blue or khaki
300
Insurance Only Insurance + Patient Pay Insurance + Direct Billing
What are "TYPES OF CLINIC BILLING"
400
Your MTM trainer
Maria Goingo
400
My techs and pharmacists give me push back because I won't put meds away or type scripts
talk to alan
400
Types of Billing Methods
Insurance only Insurance plus patient pay insurance plus employer pay
400
shoes to wear
all black or brown girls can wear a short heel or flats
400
Who do you contact if you can't get into mirixa or outcomes? (3 people)
Robert Marshall Patty Ramirez Delia Saber
500
The first individual(s) you would go to to ask a question Bonus: Who is the last?
Your store team Your clinical team
500
Any other issues having to deal with fe or rx pushback that involves me doing any secondary duties
TALK TO ALAN!
500
what reports are used to hold you accountable? (2 answers) bonus: who facilitates each?
touch base and quarterly store visits Patty for touch base Robert for store visits
500
outreach appropriate attire
business professional
500
Who is your clinical coordinator? (first and last name)
Delia Saber
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