How should you calculate how much available credit could possibly be available?
Take the loan to value (LTV) percentage times the estimated value to get a total. Then subtract how much they owe on a first mortgage.
EX 500k value * 80% = 400k - 250k = 150k.
100
Can a customer bring a service pony into the branch? If they do, can we ask them to leave?
Absolutely! Absolutely Not!
100
What card comes with a 1.5% cash back and no annual fee?
The Cash Wise Visa Card.
100
How do you handle a customer complaint involving a regulatory concern, legal allegation or unethical team member conduct?
Escalate the complaint to the Resolution Team on the same day the complaint is received.
100
What terms does our Auto Finance department offer for
We offer 12, 24, 36, 48, 60 and 72 month terms and if your vehicle is 7 years or older, maximum loan term is 48 months.
200
What is a FRA (Fixed Rate Advance)
A lump sum that is distributed out from the HELOC and converted into a fully amortized loan.
200
How do you authenticate a customer over a telephone relay service?
The same way as any other customer.
200
What is the only card that has a $25 annual fee
The Secured Card
200
What disclosures do you give for opening a safe box?
How often can someone get a special rate on their platinum savings account?
Every 3 months.
300
Is a HELOC a fixed or variable rate? If fixed, how long is it fixed for, if variable how often can it change
It is a variable rate that can change daily.
300
What is the name of the form you have to fill out when someone requests an auxiliary aid?
ADA Request for Auxiliary Aids or Services—ADA Tracking—Regional Banking.
300
Which cards have the annual relationship bonus?
The Propel and the Propel 365 Amex Cards.
300
What are allowable activities when conducting a joint meeting with a Financial Advisor? (1 pt)
Introduce the FA & attend the meeting in an area where appropriate investment signage is available. You cannot assist in any investment product recommendation & can't give customer any investment related materials. You can't recommend FDIC products in designated investment areas. (The meeting can't be held at the Banker's desk.)
300
How much does identity theft protection cost?
$12.99 per month
400
What are the terms of the HELOC? After the draw period how long do you have to fully pay off the loan? Can you get more money after the draw period?
The initial draw period is 10 years and 1 month.
Then it converts to a repayment period of 20 years.
After the draw period, the only way to get more money is to refinance.
400
Name two of the auxiliary aids that we provide.
Tactile PinPad device, talking ATM, Large print check register, raised line on checks, magnifiers, audio recordings, documents in Brail, large print, Telecommunications Relay System (TRS), Provide sign language assistance, transcription services, etc.
400
How do you use your Credit Card at an ATM? What is the cash advance limit per day?
You have to request or customize your PIN to use in an ATM. The limit is $500 per day.
400
What are the requirements for transporting confidential information to/from an offsite location?
The customer's name, phone number, and type of transaction must be documented by calling your store using a landline and providing the info.
400
What is the difference between a Traditional and a Roth IRA?
Traditional IRA contributions are tax deductible on both state and federal tax returns for the year you make the contribution, while withdrawals in retirement are taxed at ordinary income tax rates. Roth IRAs provide no tax break for contributions, but earnings and withdrawals are generally tax-free.
500
What is the annual lifetime rate cap?
2%
500
What does ADA stand for?
American with Disabilities Act
500
After the initial application, is it possible to change your card due date?
Yes. Sign onto the Credit Card Service Center and click the Change your payment due date link under the Account Management heading.
500
What goes in each cell for Risk Evaluation?
T-Method
Cell 1 - Authenticate the customer and their ID
Cell 2 - Review the customer relationship
Cell 3 - Review the account activity
Cell 4 - Authenticate the item
500
Name three countries that we can send money to using our Global Remittance Service ExpressSend Contracts
Mexico, Guatemala, Honduras, Dominican Republic, Colombia, El Salvador, Nicaragua, Ecuador, Peru, Philippines, India, Vietnam, China