Zone of Defection
5% or below
What is acceptable level for Zone of Defection?
Number of chicken pieces on a full size salad
What is 20?
You
Who is responsible for fulfilling your Management compliment?
SOS
What is Speed of Service?
Response time for a Complaint?
What is 4 hours?
Calculation of Zone of Defection
What is the scoring of 1's and 2's on a Survey?
An acceptable place to smoke for employees
What is nowhere on the Restaurant property?
2 Tools for Manager Development
What are Managing Better Shifts (MBS) and Individual Development Plan (IDP)?
VOC
What is Voice of the Customer?
This is allowed to be stored on the Walk-in floor
What is nothing?
Increase Survey counts
What is a way to lower your Zone of Defection %?
Hold time for Tempered Cheese
What is 8 hours, 1 hour off line, 7 hours online?
First step to further Crew Development
What is Crew Chief?
DOP
What is Daily Operations Plan?
The 5 Key Drivers
What are Taste, Friendliness, Speed, Accuracy and Cleanliness?
Direct link to Zone of Defection
What is PUW Accuracy?
In a plastic bin in the Managers Office
What is where crew cell phones belong at the beginning of their shift?
The rate in which employees leave your business
What is Turnover?
POPDR
What is People, Organization, Product, Direction, Restock?
Most important part of the Schedule
What is Forecasting?
Over 20%
What is F Level Protocol?
Never
When is it acceptable for a Store Level Manager to close a Restaurant?
High Performers, Contributors, At Risk
What are the 3 categories to define the Crew Staffing Plan?
BLAST
What is Believe, Listen, Apologize, Satisfy and Thank?
A, B, C
What is the way you prioritize Tasks on your daily to do list?