USA-N
What a Gas!
Can U Hear Me?
No End in Sight
Potpourri
100
What is the comprehensive website for North America Nissan
100
Instrument used to indicate the level of fuel contained in a tank.
What is a fuel gauge
100
Without customers, there is no need for a customer management center. ___________ is vital to our success.
What is Listening
100
What is What is the comprehensive website for Infiniti USA
100
TeleTech´s new rewards program that offers a multitude of ways for you to find balance between your work and personal life
What is "myworklife"
200
Interactive tool that allows customers to select car, color, accessories, and provides a price quote
What is "build your Nissan"
200
Located in the fuel tank of the car. It consists of a float, connected to a thin, metal rod. This item makes the fuel gauge work.
What is the sending unit
200
Both focusing on the caller despite the noise around and trying to understand the callers underlying feeling are examples of this what type of listening skills
What is "effective" listening skills
200
Offers attractive rates, easy terms, and the expertise to ensure a variety of financial options with services individually tailored for your convenience – a trademark of the Infiniti Total Ownership Experience®.
What is Infiniti Financial Services (IFS)
200
TeleTech has a worldwide global presence. How many countries is TeleTech currently in?
What is 16 Countries
300
Sixteen
What is the total amount of vehicles offered by Nissan
300
Made from plastic, molded to fit into very tight spaces, this item is another possible cause of inaccurate fuel levels due to its shape.
What is the fuel tank
300
Ummm, Ahhhh, and Uhhh
What is "filler" words
300
Seven
What is the amount of vehicles offered by Infiniti
300
This person is responsible for reviewing and approving a Representatives hours worked from a previous shift
What is the Representative
400
Parts and accessories built to last, thoroughly engineered, and rigorously tested to ensure a seamless fit and outstanding performance. Designed and crafted to 100% Nissan standards.
What is NISMO
400
A simple device that when heated, bends in order to move the needle
What is a gauge
400
Indicates to the caller that it is their turn to speak
What is "natural" pauses.
400
Starting at $33,250 this car is the starting point for the Infiniti lineup.
What is the Infiniti "G" Sedan
400
Web based tool that enables you to manage several schedule-related tasks online
What is eSP
500
Available October 2010, Start at $18,960, this will be Nissan's "sports cross"
What is the Nissan JUKE
500
This item reads the variable resistor in the tank and communicates that reading in the dashboard thus allowing the gauge to read more accurately, especially in cars with complicated gas-tank shapes.
What is a microprocessor-controlled gauge
500
Research shows that after basic needs are met, a person's greatest need is to be ___________, ___________, and ____________. Name one of them
What is listened to , understood, and accepted
500
We start with inspiration, a vision of the experience we want to create, the senses we want to stir. It's the difference between being physically transported and emotionally moved. We build cars to inspire at every turn.
What is part of Infiniti's "vision"
500
Who is site manager? Who is the HR guru? Whose your trainer? Name the 2 lead supervisors? Must name all 5 to get the 500 pts :)
Daniel Stitt Kimberly Bowen Ed Keith and Maureen
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