Technology
Name one database that we use to store applicant information
AICES
M-FILES
Q - I have only one name. How can I apply.
What will you advise?
Enter a period(.) in the field that does not have a name.
What type of postal delivery does not come with a tracking number.
Standard Delivery
What type of report includes a GPA on it?
Course by Course
Name the governing body that sends higher education documents from Pakistan.
Higher Education Commission (HEC)
Which tool do we use to check if required documents can be submitted digitally?
Orchestra
Q - Will WES evaluate my work experience?
What will you advise?
WES only evaluates formal academic credentials.
Name the delivery portal that allows e-reports to be sent to institutional recipients.
AccessWES
Name one evaluation package that will only provide the equivalency for all evaluated credentials.
Document by Document or ECA
For applicants who have obtained a Licenciado in Angola at the Universidade Mandume ya Ndemufayo, what are the names of the documents required by WES
Academic Transcript, degree certificate, AT translation and DC translation
Where can we find the Contact Us forms submitted by the applicant?
Freshdesk
Q - Why is my study from Puerto Rico not included in my U.S. evaluation?
What will you advise?
Because it does not represent study in a foreign education system.
Scenario - Applicant received a PDF copy as well upon the completion of their report.
What type of evaluation package did they order?
ECA (Educational Credential Assessment)
Only ECA applicants receive a PDF copy upon completion of the report.
Which evaluation report can only be used for one single purpose?
ECA
Name the type of document that can always be uploaded in My Account
Translations
Which tool can we use to help the applicant reset their password?
CX portal
Q - I made a mistake on my application. How do I fix it?
What will you advise?
Submit a Contact Us form.
Does a Course by Course applicant receive a digital copy of the report? If yes, where and what type of report?
Yes, unofficial electronic report in My Account
To obtain this evaluation report, you must include atleast one higher education credential on your application.
Name this evaluation type.
Course by Course
Name the electronic portals used for the submission of higher education documents from United Kingdom.
Gradintel
Digitary
My Account
Q - How long do I have to complete the WES process?
What will you advise?
180 days or the file will become inactive.
Name one recipient that will receive the official result only via postal mail.
The Applicant
An applicant wants to add ICAP to their ECA evaluation order. What would you advise?
I have a master's degree from India. Do I also need to submit my bachelor's degree documents
YES