Axis Errors
This error appears if the ticket status is PRNT/CKIN/BRD/EREF
CKIN / BRD / PRNT / EREF / EXCH / PXCH COUPONS EXIST
The acronym RIA stands for this
What is Res Intelligent Assistant
Your customer needs to book Take Off 15 and was having difficulty online.
What is build the PNR, cold transfer to GTS Domestic/IMR.
This area of the app allows you to view your current and future trips
What is My Trips
This platform lets you learn anything from cooking to coding, often for free.
What is YouTube?
This error appears, usually during IROPs, which requires you to delete segment select
What is PLEASE VERIFY TICKETING INSTRUCTIONS ON THE TICKETING MENU
This tool is designed to help you self-service and resolve issues related to these two applications.
What are Axis and OmniPro?
Your passenger has questions about baggage allowance.
What is answer their questions
This new feature helps you compare fares across multiple dates to find the best deal
This Pixar film taught us that joy, sadness, and all emotions have a place in our lives.
What is Inside Out?
This appears when there is no PTC on an award ticket
What is SKYMILES SERVICE RESPONSE ERROR
These three buttons on the left side of the assistant help you enter downtime.
What are “IH,” “WH,” and “Reporting Systems”?
A passenger needs their first name updated on their ticket that includes flights on Virgin Atlantic.
What is Call GPS?
You can view these updates at a glance without needing to open the full app.
What are real-time travel details
Delta’s first passenger flight took off in 1929 from Dallas to this Mississippi city.
What is Jackson?
This error occurs when there is more than one of the same tax in the tax breakdown
DUPE TAX CODE
If you restart your workstation before leaving downtime, you must do this
What is call OPS manually and update Symphony?
The customer was on a domestic flight and their baggage was damaged.
What is refer them to the baggage department in the airport?
The newest update allows customers to edit this part of their SFPD which was previously only editable on the website.
What is your KTN number
This 2006 film follows a quirky family on a road trip to a beauty pageant
What is Little Miss Sunshine?
When the fare calc is missing spaces or the value is incorrect.
What is CK TOTAL FARE OR INCOMPLETE FC
You should especially use Res Intelligent Assistant when this prevents you from helping customers.
What is a technology issue that stops you from servicing customers?
Your customer has a domestic itinerary that has failed reprice. You have already tried trouble shooting
What is cold transfer to GTS Domestic
This new feature allows Delta Sky Club® members and SkyMiles® Card Members to monitor their progress toward unlimited lounge access for the following year.
What is the Delta Sky Club® Tracker?
Delta was the first airline to fly this jet, once billed as the fastest airliner in the world.
What is the Convair 880?