Axis Errors
RIA
What would you do?
Fly Delta App
Misc
100

This error appears if the ticket status is PRNT/CKIN/BRD/EREF

CKIN / BRD / PRNT / EREF / EXCH / PXCH COUPONS EXIST

100

The acronym RIA stands for this

What is Res Intelligent Assistant

100

Your customer needs to book Take Off 15 and was having difficulty online.

What is build the PNR, cold transfer to GTS Domestic/IMR. 

100

This area of the app allows you to view your current and future trips

What is My Trips

100

This platform lets you learn anything from cooking to coding, often for free.

What is YouTube?

200

This error appears, usually during IROPs, which requires you to delete segment select

What is PLEASE VERIFY TICKETING INSTRUCTIONS ON THE TICKETING MENU

200

This tool is designed to help you self-service and resolve issues related to these two applications.

What are Axis and OmniPro? 

200

Your passenger has questions about baggage allowance.

What is answer their questions

200

This new feature helps you compare fares across multiple dates to find the best deal

What is the Flex Calendar
200

This Pixar film taught us that joy, sadness, and all emotions have a place in our lives.

What is Inside Out?

300

This appears when there is no PTC on an award ticket

What is SKYMILES SERVICE RESPONSE ERROR 

300

These three buttons on the left side of the assistant help you enter downtime.

What are “IH,” “WH,” and “Reporting Systems”?

300

A passenger needs their first name updated on their ticket that includes flights on Virgin Atlantic.

What is Call GPS?

300

You can view these updates at a glance without needing to open the full app.

What are real-time travel details

300

Delta’s first passenger flight took off in 1929 from Dallas to this Mississippi city.

What is Jackson?

400

This error occurs when there is more than one of the same tax in the tax breakdown

DUPE TAX CODE

400

If you restart your workstation before leaving downtime, you must do this

What is call OPS manually and update Symphony?

400

The customer was on a domestic flight and their baggage was damaged.

What is refer them to the baggage department in the airport?

400

The newest update allows customers to edit this part of their SFPD which was previously only editable on the website.

What is your KTN number

400

This 2006 film follows a quirky family on a road trip to a beauty pageant  

What is Little Miss Sunshine?

500

When the fare calc is missing spaces or the value is incorrect.

What is CK TOTAL FARE OR INCOMPLETE FC 

500

You should especially use Res Intelligent Assistant when this prevents you from helping customers.

What is a technology issue that stops you from servicing customers?

500

Your customer has a domestic itinerary that has failed reprice. You have already tried trouble shooting

What is cold transfer to GTS Domestic

500

This new feature allows Delta Sky Club® members and SkyMiles® Card Members to monitor their progress toward unlimited lounge access for the following year.

What is the Delta Sky Club® Tracker?

500

Delta was the first airline to fly this jet, once billed as the fastest airliner in the world.

What is the Convair 880?

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