Abbreviations
OMP
Original Method of Payment
Used for No RA trial
Questions about Price Matching
Quote
Add Liftgate after shipping
$70 + tax
Start a Trace with the Carrier for lost items
Over $100
Rec'd
Received
Use when the customer ordered a case size but received a 999 instead
Warehouse Error - Missing Parts
Invoice/Receipt Requests
Tax/Payments
Redelivery after shipping
$65 + tax
Any Cost
DIT
Damaged in Transit
Use when the order is placed with Next Day and it does not arrive within the expedited time frame
Carrier Error - Expedited Error
Customer asking to pick up the order from the warehouse
Pre-Order Shipping Question
Adding call before delivery after shipping
$0
Ask for pictures for ground damages
Over $100
LIT
Lost in Transit
Use when the item was a warranty issue
Product Complaint - Defective
General Information/questions about warranties
Product Questions
Common carrier - change address after shipping for different zip and city, same state
$150 + tax
Ask for Cut Cord photo
No longer applies
CBD
Call Before Delivery
Any food item arrives contaminated.
Product Complaint - Spoiled
Asking about coupon codes
Pricing
WEB Plus membership for WEB cardholders
$49/month
Keep the RA trial
Under $100 our cost per line for stock items and under $50 our cost per line for drop ship items.