Homeowner / Decision Maker
If the caller is the spouse or live-in boy/girlfriend of the homeowner, the appt. can be set, but both parties must be present for the consultation unless:
What is a Spouse/Partner that is active military deployed or truck driver away on the road.
Window with 4 or more sections not separated by walls.
What is a Bow window
The WSH moto or catch phrase?
What is "Don't Blink"
The minimum square footage to install WSH flooring
What is 200 square feet
These are windows built into the ceiling
What are Skylight Windows
What can we do when an adult child of HO is calling to set appt on their parents behalf?
Set appt if they have POA. Speak w/parent and confirm their presence for 60-90 mins, unless parent is in a long-term care facility and needs renovation to come home.
WSH back's ALL their workmanship with this?
What is the One year West Shore Peace of Mind Pledge
What is the WSH Inside Sale Department Core Purpose?
"To Bring Happiness to Every Call"
Give at least 2 common pain points for flooring projects?
What is buckling, fading, aesthetics, water damage.
Dug-out next to the basement window, requires cutting the concrete foundation wall
What is an Egress window
When speaking with the homeowner of a rental property we MUST state?
What is the Rental Disclaimer
WSH SB are made of high-grade acrylic and can offer the same look and feel of 4 different materials.
What is tile, stone, granite and marble
"We do the right thing always"
What is a WSH Core Value.
We will not move any furniture or appliances over __ lbs ?
What is 350lbs.
This types of tub or shower is prone to cracking, staining, and scratches. It's as thick as a credit.
What is Fiberglass
Who should be present to meet with the DC for the entire consultation?
What is All HO'S and DM's
WSH offer two product lines for flooring, both manufactured by Cobalt Surfaces?
What is LVP(Luxury Vinyl Plank) & LVT(Luxury Vinyl Tile)
What is the WSH "Big Audacious Goal"?
What is "To be America's most admired home remodeling brand"
We will complete most projects under __ sq ft in one day
What is 500 sq ft
Basement showers in homes built before 1980 with drains that don't extend 2-4 inches out of the ground in these two States.
What is Pennsylvania & Ohio
"We offer high-quality, high-end products that you will not find at a big box store such as Lowes or Home Depot."
What is the Rental Disclaimer
WSH offers doors with the same look and feel as wood, however come in two different options.
What is Steel or Fiberglass
WSH Brand Promise
What is Fast, Easy, and Convenient
What flooring options do WSH offer?
What is LVP (Luxury Vinyl Plank) and LVT (Luxury Vinyl Tile)
Exterior access doors installed on the foundation of a building, providing entry to basement areas
What are Bilco Doors